[ale] Inexpensive broadband recommendations

[Michael D. Hirsch]

On Monday 17 February 2003 09:47 pm, Transam wrote:
> On Mon, Feb 17, 2003 at 03:59:04PM -0500, Mike Lockhart wrote:
> > I get my cable tv / internet thru comcast for $40 and some change a
> > month, good service overall too.
>
> I suspect that Mike has been fortunate to not have had any problems.  I
> have and their customer service and competency is (in my opinion) one of
> the worst I've ever experienced.  If you manage to get beyond the hour
> plus hold times and get a human, the first question they will ask is
> "What OS?"
>
> Even if you explain that the problem is unrelated, such as "I think you
> keyed my MAC address wrong during the initial install," they will insist
> on an answer.  Answer other than "WinBloz" or "Mac", they will hang up.
>
> Their service goes out for 48 hours at a time every few months.

Here's another data point: I've used them for about 4 years, now, and never 
had a problem with the service.  The only time I've ever had to deal with 
them was when I change routers and need to provide a new MAC address.  
I've done it by phone and via on line chat and never had a problem with my 
OS.

Michael
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