[ale] [OT] Online Bill Pay

[Bob Toxen]

On Thu, Dec 04, 2003 at 09:27:24PM -0500, David Corbin wrote:
> I've seen some threads about this before, so I don't feel too bad about 
> bringing it up.  I recently started online bill pay with Wachovia + Quicken.  

> I found out the hard way, there is no way to find if a payment is sent 
> electronically or via snailMail (short of speaking with a person), and 
> there's no way to print out a confirmation of single payment (something you 
> can show the bill-er as proof).
The short answer is that it does not matter how payment is made.  With the
S1 Technologies software (used by Wachovia and, until last month, used by
RBC Centura), you say what day you want payment to be received by the
merchant.  The bank accepts the obligation of sending payment (electronically
or via mail) sufficiently early so as to arrive in time.

If the merchant disputes receipt, the bank will (and did either kick their
butt or pay any late fee).

> Can anyone tell me if other banks/bill pay services have better support for 
> this?
If the bank agrees to make payment by a certain date and a marchant
disagrees that it was done, the bank should do the fighting once you tell
them.  If you're using Wachovia/First Onion, well, find another bank.  I can
highly recommend RBC Centura.

> -- 
> David Corbin <dcorbin at machturtle.com>

Bob Toxen
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   -- Bob Toxen 10/03/2002