[ale] IT moving offshore

[mainwizard at vei.net]

It's not just the time lag/language barriers with overseas programmers. There is also the culture difference. We are programming a web app for public school management. Many of the programmers who worked on this before I got here were not familiar with the US school system. I have had to fix many problems caused by this lack. As a product of the school system, I have an inside view on how it works that enable me to anticipate potential problems that someone without that experience would miss. I think there are many other areas where this is also true.
Ed.

----- Original Message -----
From: sangell at nan.net
To: ale at ale.org
Sent: 5/21/2002 9:28:09 AM
To: transam at cavu.com
Cc: ale at ale.org
Subject: Re: [ale] IT moving offshore

> 
> Obviously, there are a lot of companies out there who DO NOT operate in the
> same manner as my employer wherin 90% of the code written here is
> "emergency" code. This place would shut down if it relied on communication
> to and from India or anywhere else for that matter outside of this office
> to modify or implement code.
> I also wonder what the impacts ON a business that chooses this path will be
> down the road. One reply I already read to this post mentioned the
> communication gap that there can be when dealing with individuals in
> another country. One of our major clients has sent there entire Technical
> Support Department to India. It now makes me cringe whenever I have to call
> the support line. I can't understand the person I am speaking with...they
> can't understand me(guess thats my charming southern drawl) I have spoken
> to representatives from this company and voice my displeasure but so far it
> has been to no avail. However, this is a HUGE company, one of the biggest
> in the nation, they deal directly to consumers also, if the technical
> support for consumers is also in India, and I think it is, I just do not
> see people having the patience to put up with this. Especially when you
> consider that by the time most individuals get around to calling tech
> support they are usually already pissed off.
> 
> Just my opinion.
> 
> 
> \_\_\_\_\_\_\_\_\_\_\_/_/_/_/_/_/_/_/_/_/_/
> \_    Steve Angell,  MCSE, CCNA           _/
> \_    MIS Operations Manager               _/
> \_    TSYS Debt Management             _/
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>                                                                                                                    
>                     Transam                                                                                        
>                     <transam at cavu.       To:     ale at ale.org                                                       
>                     com>                 cc:                                                                       
>                                          Subject:     [ale] IT moving offshore                                     
>                     05/20/2002                                                                                     
>                     10:56 PM                                                                                       
>                                                                                                                    
>                                                                                                                    
> 
> 
> 
> 
> This seems to answer all of us wondering where all of the programming jobs
> have gone.
> 
> -Bob
> 
> Forwarded:
> 
> "Fair Trade on Jobs?"
> eWeek (05/13/02) Vol. 19, No. 19, P. 59; Vaas, Lisa
> 
> U.S. companies are increasingly exporting their IT jobs offshore,
> which should serve as a clear indication that information technology
> is the latest sector to become industrialized. And like workers in
> sectors such as agriculture, textiles, and auto manufacturing who
> want to protect their jobs, IT workers will have to acquire strong
> business skills. "Where all the development is outsourced, you've got
> to have people to manage that," explains John Brudi, a DB2 programmer
> at Radio Shack, who decided to take some business courses at George
> Washington University after the company announced its outsourcing plan
> two years ago. Howard Rubin, a research fellow at Meta Group, says
> the majority of IT skills can be outsourced. Although market experts
> expected the recession and U.S. nationalism following the Sept. 11
> terrorist attacks would slow the outsourcing trend, they have not. In
> fact, offshore outsourcing continues to gain in momentum as companies
> try to reduce their IT costs. Gartner projects that 30 percent of all
> Global 2000 enterprises will outsource IT offshore or nearshore by 2005.
> http://www.eweek.com/article/0,3658,s=25213&a=26941,00.asp
> 
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