[ale] OT - ADSL - Conclusion

[Charles Marcus]

Hi Tomas,

Obviously, you had some serious physical problems with your phone line - so
it wouldn't have mattered *who* you got your DSL through initiallyu, until
you got the physical problems fixed, they would all suck.

Charles

> -----Original Message-----
> From: Mazukna, Thomas [mailto:Thomas.Mazukna at delta.com]
> Sent: Friday, July 12, 2002 2:32 PM
> To: 'ale at ale.org'
> Subject: RE: [ale] OT - ADSL - Conclusion
>
>
> Lets recap....
> Moved into this apartment 3 yars ago....
> BellSouth telephone line sucked big time... HUGE amount of noice....
> 1 month to fix..  3 ties ... done....
> 1 week later - phone dead - no dial tone.... 5 calls for support 1 week
> later fixed
> Some moron tech at BS came out and swiched my line to different copper at
> local switch board.
> And the nice part about it... "we will be there monday somewhere from 8am
> till 5pm"
>
> First DSL - IDSL through Internet Connect (Covad install) at 144/144 ... 1
> week to fix the line...
> Downtime 1 week ... got routed to Chicago for some reason.
>
> Earthlink ADSL now 15months ... 1500/265 couple downtimes couple
> hours each
> no calls to tech support ...
>
> So my experience...... be patient and nice with 1rst tier tech support and
> you will get to the guy who knows stuff.
>
> And being everything BS makes no difference, they are arrogant with their
> own customers.
>
> but of course YMMV
>
> Tomas
>
>
> -----Original Message-----
> From: Jeff Hubbs [mailto:hbbs at attbi.com]
> Sent: Friday, July 12, 2002 11:55 AM
> To: Mazukna, Thomas
> Cc: 'ale at ale.org'
> Subject: Re: [ale] OT - ADSL - Conclusion
>
>
> On Fri, 2002-07-12 at 08:58, Mazukna, Thomas wrote:
> > Here is summary:
> >
> > By browsing and comparing reviews on dslreports.com the best
> place to get
> > DSL is SouthEast. Worst - CA
> > For tech savvy people like myself, there is no difference what the ISP
> tech
> > support rating is at dslreports.com
> > Since we are in BellSouth monopoly all the copper is in there hands and
> does
> > not mean that you will have DSL faster through them.
> > Best choice of DSL ISP would be DirectTV DSL - Static IP, No PPPOE, No
> port
> > blocking, you can run any server on your end, free hardware, ethernet
> > modem/router.
> > No matter who you choose in Atlanta area the speed limit is the same if
> not
> > capped by ISP - 1.5m/256k.
> > If anybody can give good reason not to go with DirectTV when I
> move speak
> up
> > or forever hold your peace.
>
> Sure.  A special room in hell awaits you if anything should go wrong
> with your DirecTV DSL service that can only be fixed by Bellsouth.  Have
> you any idea what it's like, A MONTH LATER, to still have to call up
> 1st-level tech support and be asked insistently about your DSL modem's
> lights even though you've HAD NO CARRIER FOR A MONTH????  It was as
> though every phone call to DirecTV was the first one.  No continuity and
> no caring.
>
> When I was finally able to get someone a bit more higher-ranking and I
> explained that this is obviously a Bellsouth problem, the woman whined
> "well, we're not responsible for what Bellsouth does or doesn't do..."
> and I cut her off, saying that managing their relationship with
> Bellsouth and making sure they honored the terms of their agreement with
> them WAS their responsibility.  None of this was enough to do anything
> about it, so I finally just called to cancel my service and the CS rep
> who took my call had the nerve to act shocked when I told her why.
>
> So...enjoy your DirecTV service!
>
> - Jeff
>
> ---
> This message has been sent through the ALE general discussion list.
> See http://www.ale.org/mailing-lists.shtml for more info.
> Problems should be
> sent to listmaster at ale dot org.
>
>


---
This message has been sent through the ALE general discussion list.
See http://www.ale.org/mailing-lists.shtml for more info. Problems should be 
sent to listmaster at ale dot org.