[ale] OT - ADSL - Conclusion

[Michael Phillips]

Let me tell you, we lost carrier with BS here (town of about 15K) and it took them TWO FSCKING WEEKS to resolve the problem. At one point, it was determined that "you need a new physical line to your house" and "we don't know when engineering will fix it". Turns out the problem was a blown port at the CO....

BS can't even get problems resolved for themselves!

Of course, YMMV....

Mike

In-Reply-To: <1026489272.28933.662.camel at localhost.atl.ipsvc.net>; from hbbs at attbi.com on Fri, Jul 12, 2002 at 11:54:31AM -0400

On Fri, Jul 12, 2002 at 11:54:31AM -0400, Jeff Hubbs spake thusly:
> On Fri, 2002-07-12 at 08:58, Mazukna, Thomas wrote:
> > Here is summary:
> > 
> > By browsing and comparing reviews on dslreports.com the best place to get
> > DSL is SouthEast. Worst - CA
> > For tech savvy people like myself, there is no difference what the ISP tech
> > support rating is at dslreports.com 
> > Since we are in BellSouth monopoly all the copper is in there hands and does
> > not mean that you will have DSL faster through them.
> > Best choice of DSL ISP would be DirectTV DSL - Static IP, No PPPOE, No port
> > blocking, you can run any server on your end, free hardware, ethernet
> > modem/router.
> > No matter who you choose in Atlanta area the speed limit is the same if not
> > capped by ISP - 1.5m/256k.
> > If anybody can give good reason not to go with DirectTV when I move speak up
> > or forever hold your peace.
> 
> Sure.  A special room in hell awaits you if anything should go wrong
> with your DirecTV DSL service that can only be fixed by Bellsouth.  Have
> you any idea what it's like, A MONTH LATER, to still have to call up
> 1st-level tech support and be asked insistently about your DSL modem's
> lights even though you've HAD NO CARRIER FOR A MONTH????  It was as
> though every phone call to DirecTV was the first one.  No continuity and
> no caring.  
> 
> When I was finally able to get someone a bit more higher-ranking and I
> explained that this is obviously a Bellsouth problem, the woman whined
> "well, we're not responsible for what Bellsouth does or doesn't do..."
> and I cut her off, saying that managing their relationship with
> Bellsouth and making sure they honored the terms of their agreement with
> them WAS their responsibility.  None of this was enough to do anything
> about it, so I finally just called to cancel my service and the CS rep
> who took my call had the nerve to act shocked when I told her why.
> 
> So...enjoy your DirecTV service!
> 
> - Jeff
> 
> 
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Michael Phillips			mike at coosavalley.net
Talladega, AL 35160			http://trcc.coosavalley.net

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