[ale] Recommended Support Levels

[James S. Cochrane]

I've personally supported offices of 40-50 PC's and a couple of small Unix 
servers, my wife has supported about the same with a mix of PC's and 
Mac's.  If the company prefers cheap hardware and doesn't upgrade 
regularly, the support needs go up.  For Unix, it all depends on the number 
and types of servers, I've supported on average 5 - 20 servers myself, 
including applications, upgrades, new installations, etc.

James

At 11:31 AM 1/31/02 -0500, Thompson Freeman wrote:

>The subject came up on another list I'm on, I went looking on the web, and
>I've yet to see results. For the various computing platforms &
>applications, what are current industry practices for support
>staffing? Failing that - the recommended levels?
>
>What I'm curious about, for an office doing office stuff, how many support
>people are needed when the office is MS based? How many when Mac
>based? How many when Unix/Linux based? Likewise servers. It seems like
>these numbers should be available somewhere, but I simply haven't found
>them.
>
>--
>===========================================
>The harder I work, the luckier I get.
>                     Lee Iacocca
>===========================================
>Thompson Freeman          tfreeman at intel.digichem.net
>
>
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