[ale] Bye-bye, Telocity/DirectTV

[jhubbs at telocity.com]

On September 28, my DSL service went out completely and after two and a half weeks of spending hours and hours on hold with tech support only to basically have to keep starting over and over with Tier-1 know-nothings each time (regardles of how many times I'd talked to Tier-2 people), I decided to bail and give cable a try.  

I have installation scheduled for 11/1.  From what I can tell so far, what I need to do is take the Internet-side NIC from my Coyoye Linux firewall and put it into a Windows machine so the installer can set me up, and then I'm free to move the NIC back to the firewall in order to find joy.  Does anyone know if AT&T Broadband uses PPPoE or if there are any other issues I should know about?

It very much appears as though the DirectTV/Bellsouth relationship is extremely broken.  During this DSL outage, I lost my dialtone and two guys were at my house the very next day to fix it.  Is it fair to surmise that Bellsouth simply makes as little effort as they can get away with to repair DSL service via other ISPs?

- Jeff



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