[ale] A little gripe

[Jim Philips]

Maybe I'm wrong in asking, but is technology supposed to be hard to use?
There are so many things to master in the world of computers that nobody is
master of them all. I understand your frustrations. But I'm not any smarter
than the users you are supporting when it comes to network hardware and I
don't intend to be. And there are whole professions within the computer
world where this isn't expected and isn't going to be. A more fruitful
question to ask is this one: Why hasn't the computer industry put more
effort into making network hardware simple?


On 2001.04.19 15:00:59 -0400 chrisf at computone.com wrote:
> I have a little grip concerning old technology.  It seems that everyone
> of my customers that
> I deal with expect to go purchase DCE or DTE cables from stores like
> Radio
> Shack and make it work between our Terminal Server and there equipment.
> This is compounded by ports that at RJ45 and not DBs.  It seems to me
> that
> no one understand TxD, Rxd, DTR, DSR, DCD, etc anymore and do not
> know how to make a serial cable.  They even whine "I can't get my cable
> to
> work" or "Nothing is coming up in HyperTerminal"  and my favorite, "All I
> see
> is hieroglyphics".  Has the flood of so called talent and Microsoft
> products made people
> dumber?  Even today,  I get customers who ask:
> 
> Why do I have to "telnet termserver 9001" to gain access to port 1?  Can
> I just put the 9001 in /etc/hosts and then telnet to hostname and
> automagically
> be connected to 9001?
> 
> or
> 
> Will you make my cable for me
> 
> How many more stupid people do I have to deal with?   Those people who
> ask me to
> make cables do not even have the sense to know how to get the pinouts
> for their product.  We have to find it for them.  Ironically,  These same
> people
> have Suns, HPs, and even Linux boxes.  But, when it comes to networking, 
> The most
> stupid by far, are those who rely on MS products for all networking
> services.
> 
> Sorry to scream but please reply and give me therapy.
> Chris
> 
> 
> 
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