[ale] A little gripe

[Leonard Thornton]

That's why they pay us the big bucks....

The truth of the matter is that now that computers are more "idiot-proof" 
we have more idiots using them.  Corporations do not want they line people 
having to figure out the technology and in a lot of cases forbid them from 
doing so as a matter of policy.

It's not so much that people are dumber.....it's the fact that more dumb 
people now have access and requirement to use computers.  And 
unfortunately, most of them are in Customer Support for technology vendors.....

But I don't want to get into that story...


At 03:00 PM 4/19/2001 -0400, you wrote:
>I have a little grip concerning old technology.  It seems that everyone of 
>my customers that
>I deal with expect to go purchase DCE or DTE cables from stores like Radio
>Shack and make it work between our Terminal Server and there equipment.
>This is compounded by ports that at RJ45 and not DBs.  It seems to me that
>no one understand TxD, Rxd, DTR, DSR, DCD, etc anymore and do not
>know how to make a serial cable.  They even whine "I can't get my cable to
>work" or "Nothing is coming up in HyperTerminal"  and my favorite, "All I see
>is hieroglyphics".  Has the flood of so called talent and Microsoft 
>products made people
>dumber?  Even today,  I get customers who ask:
>
>Why do I have to "telnet termserver 9001" to gain access to port 1?  Can
>I just put the 9001 in /etc/hosts and then telnet to hostname and 
>automagically
>be connected to 9001?
>
>or
>
>Will you make my cable for me
>
>How many more stupid people do I have to deal with?   Those people who ask 
>me to
>make cables do not even have the sense to know how to get the pinouts
>for their product.  We have to find it for them.  Ironically,  These same 
>people
>have Suns, HPs, and even Linux boxes.  But, when it comes to 
>networking,  The most
>stupid by far, are those who rely on MS products for all networking services.
>
>Sorry to scream but please reply and give me therapy.
>Chris
>
>
>
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The difficult while you wait.....the impossible overnight.

Leonard Thornton
Intelis, Inc.
5960 Crooked Creek Rd
Suite 30
Norcross, GA  30092

Office: 770.825.0032
Fax:            770.825.0028
Cellular:       404.583.5402
Pager:          888.785.9188
Email:          Leonard at Intelis-Inc.net

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