[ale] Re: BellSouth.net ISP Configuration Help Needed

[Gabriel Donnell]

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Hello Scott, Justin, Philip, Joe & Whoever Else Replies,

Thank you for replying to my request for help.

I forgot to mention some things in my previous e-mail.  My ultimate goal
is to have a continous fast transaction connection because I want to
host a web site.  Unfortunately, non of the fast Internet services like
cable & DSL are available in my area.  Therefore, I have to go with the
snell telephone analog Internet access.

I could get ISDN, but with the installation, equipment & service prices
it is too expensive for a service that I do not plan to keep.  Plus the
speed is still not that great compared to cable & DSL connections.

I talked to some folks at MindSpring and sounds like my best alternative
is for them host the web site because they do not allow a continuous
connection with their unlimited analog Internet services.

My difficlty is that at home, I have not Internet access.  Therefore, I
have obtain as much information from work, then implement the changes
when I get home.  I have some documentation installed on my system, but I=

do not have the abundance of information I need.

If any of you have web references and/or examples of your configuration,
then please send it to me.  Especially, those of you who use BellSouth.ne=
t
for you ISP.

I am leaning more towards using MindSpring because they do have links to
Linux web sites for help.  Scott and anyone else who use MindSpring,
please let me know if there anything special you guys had to do for
MindSpring to work for you.

Thanks A Lot Again,
Gabe

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Received: from 204.68.24.41 by www0l for [207.15.187.7] via web-mailer(M3.3.1.96) on Mon Oct 18 21:16:58 GMT 1999
Date: 18 Oct 99 14:16:58 PDT
 From: Gabriel Donnell <GabrielDonnell at netscape.net>
To: Atlanta Linux Enthusiasts <ale at ale.org>
Subject: BellSouth.net ISP Configuration Help Needed
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Hello ALE Community,

My name is Gabriel (Gabe) Donnell.  I just moved to the Atlanta Metro Are=
a
from the Silicon Valley Area.  Last week I received my VALinux StartX SP
that I bought.

Unfortunately, I signed up with BellSouth.net for my ISP before I knew
that they did not support Linux.  I had several complications trying to
get help to configure my system with an external modem to log into their
network.

I have been using the "kppp" utility to setup the account.  When I execut=
e
the "Connect" button, it dials the number, connects, and starts the
"pppd" demon.  However, pppd dies with an error message which indicates
that the network does not repond to the configuration request.

I talked to the support people at VALinux and some reps at Linux General
Store all last week and at the Atlanta Linux Showcase.  They all
indicated that it is a problem on the BellSouth.net end.  All of them
said that I may be able find some help by sending e-mail to the ALE
e-mail address.  They figured some people on the ALE e-mail list may use
BellSouth.net as an ISP, and may have figured out what needs to be done.

If any of know what I need to do to configure my system, then please let =
me
know.

I am ready give up on BellSouth.net because their service is BAD and thei=
r
tech support reps do not know anything.  When they find out that I use
Linux, they shunt me out.  In one case, I called them with a VALinux
support rep, and the BellSouth.net rep just hung up without saying
anything when the VALinux rep asked him for information he did not know.

That is some very poor service.  I cannot believe I actually interviewed
with them for a job before I left Intel to move out here from Silicon
Valley.

Some people from VALinux and Linux General Store suggested that I use
MindSpring as an ISP because they use Linux and support Linux for ISP
service.  If anyone has any comments about MindSpring or any other good
alternative ISP that I can use, then please let me know.

Thanks A Lot,
Gabriel (Gabe) Donnell

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