[ale] So, Comcast says 8-16ms to their first hop is... OK?

[Jim Kinney]

Call AT&T to see what their 1-5 g fiber connection will cost. My set up has
been absolutely rock solid since I switched over from Comcast business
class to AT&T in late 2019 or so.

-- 
James P. Kinney III

Every time you stop a school, you will have to build a jail. What you gain
at one end you lose at the other. It's like feeding a dog on his own tail.
It won't fatten the dog.
- Speech 11/23/1900 Mark Twain


*http://heretothereideas.blogspot.com/
<http://heretothereideas.blogspot.com/>*

On Thu, Sep 4, 2025, 1:08 PM Neal Rhodes via Ale <ale at ale.org> wrote:

> We've been chasing why the church Unifi UDM Pro router is several times a
> day alerting that the Comcast Business Internet connection has gone down.
>
> I did some pathping (kinda like MTR) tests yesterday, and typical times to
> 8.8.8.8 from the back of the Comcast router, eliminating our local router
> and lan are about 16ms.
>
> Of that, 8-14ms is just the local Comcast router getting to its first
> hop.
>
> My AT&T Uverse is about 3ms to the first hop, and I understood that to be
> normal.
>
> I ping the Comcast Account manager, and here is the response:
>
> *Based on the findings, a lot of businesses/churches on the shared coax
> network in that area experience capacity issues which impacts reliability
> and performance.  To solve this issue, I'd suggest a complete network
> overhaul, which we could setup and manage. *
>
> *The first step would be migrating to a dedicated network.  Comcast would
> build out a dedicated fiber connection to the church to guarantee network
> uptime and speed consistency.  To guarantee wifi distribution/quality we
> would install a managed Meraki Device, with a new switch and Aps throughout
> the building. *
>
> *Comcast would invest $11,789.43 to run the fiber line ( no cost to the
> church), and the monthly cost for everything would be estimated in the
> 2k-2.5k per month.*
>
> Really?  Comcast Business Internet is that bad?  And it's ok?
>
> FYI, I have looked on what we could do to change the threshold in the
> Unifi router to relax the times and we can't find any such.
>
> regards,
>
>
>
> Neal
>
>
> _______________________________________________
> Ale mailing list
> Ale at ale.org
> https://mail.ale.org/mailman/listinfo/ale
> See JOBS, ANNOUNCE and SCHOOLS lists at
> http://mail.ale.org/mailman/listinfo
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://mail.ale.org/pipermail/ale/attachments/20250904/250b9575/attachment.htm>