[ale] Another bites the dust
Calvin Harrigan
calvin.harrigan at gmail.com
Thu Feb 25 14:50:57 EST 2021
On 2/25/2021 14:43, Jim Kinney via Ale wrote:
> I had similar issue at the Best(worst)Buy in Tucker. Needed specific
> RAM for a thinkpad purchased at that store by my client. I called the
> store to verify stock. Drove over, found a clerk to help locate the
> package by sku. Verified sku and specs on ram label with their website
> claiming it was the part for the box. Paid and left with ram and receipt.
>
> Of course it didn't work. Box refused to boot with new ram installed.
>
> Went back for verification, swap for correct, or refund.
>
> Manager accused me of stealing the ram and argued no refunds allowed
> on opened items. I'm showing the receipt dated 1 hour earlier with
> serial numbers matching. I'm pointing out the clerk who helped. The
> clerk is corroborating my story with the correct research prior to
> sale. He calls police. So did I. My client was a police chief. Both
> arrived onsite about the same time. Police exchanged greetings,
> manager looked pale, I looked furious, refund occurred. Police agreed
> to notify corporate as this was a common thing at this store.
>
> I went back in a week later only to see if anything had happened from
> the police complaint to BB. All new manager and tech team.
>
> I still will only set foot in there if I'm morbidly curious as to why
> they still exist. I will never spend money in there again.
>
>
>
> On February 25, 2021 2:26:37 PM EST, Steve Litt via Ale <ale at ale.org>
> wrote:
>
> On Wed, 24 Feb 2021 09:35:10 -0500
> Chuck Payne via Ale <ale at ale.org> wrote:
>
> Please take a moment and lower your heads, as we pay respect
> to Fry's. As of today, they have shut down.
>
>
> The only Fry's I ever went to was the one in the San Fernando Valley
> near Los Angeles. This Fry's routinely accused honest customers of
> shoplifting, often with the police being called. I heard it happened so
> much that the police drove the accused half way around the block and
> let them out of the car.
>
> Here's my PERSONAL experience with Fry's in the San Fernando Valley:
>
> I needed a certain make/model of tape drive. They had many packages of
> that make/model, and some of the packages had a tape inside the shrink
> wrap. They appeared to be the same price as the ones without the tape.
> I asked the salesman if there was any difference between the ones with
> and without the tapes. He said "yeah, some have tapes."
>
> So I grabbed a package with the tape in the shrink wrap, checked out,
> paid for it, and headed for the door. That's when things went bad...
>
> Their security guard took the package out of the bag, ripped the tape
> out of the shrink wrap, shoved it in my face, and shouted "what's
> this!!!!"
>
> For about 5 seconds, I reacted like I acted at 18 when the cops caught
> me drunk bicycle riding with a pint of gin in my back pocket. My brain
> said "damn, I'm in trouble now!"
>
> Then I remembered I was 47, not 18, and I'd paid full price for the
> package, and it was THEM, not me, who put the tape in the package: I
> hadn't stolen anything.
>
> I sized up the security guard. He was well built and 20 years younger,
> but I think I could have taken him. I thought seriously slugging him
> in the nose to wipe that judgmental look off his face, but then
> remembered I had a wife and three kids and an excellent business, and I
> didn't need a neverending series of court dates possibly followed by
> incarceration.
>
> So instead, I got kissing distance from him and said "it's been a long
> time since I've been accused of being a thief. You call your store
> manager over here right now!
>
> So the store manager came over. He was a 19 year old pimply kid with
> acne and a serious tic disorder. He said something like "sorry, but a
> lot of our customers put stuff in their pockets and walk out."
>
> In other words, the store manager called me a thief again, even though
> he knew THE STORE put the tapes in the shrink wrap.
>
> So they "let me go", with the attitude that they were doing me a favor.
>
> I felt so sorry for this kid and his acne and tic disorder that I
> neither read him the riot act then, nor complained to corporate later.
> But that day was pretty much the end of my shopping at Fry's. I don't
> need that kind of noise.
>
> That kid would be 45 today. Hopefully his acne, his tic disorder, and
> his customer relations ability have all improved.
>
> So anyway, my opinion on Fry's closing, based on my interaction with the
> SF Valley Fry's, is "Good riddance to bad rubbish."
>
> SteveT
>
> Steve Litt
> Autumn 2020 featured book: Thriving in Tough Times
> http://www.troubleshooters.com/thrive <http://www.troubleshooters.com/thrive>
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>
> --
> Computers amplify human error
> Super computers are really cool
>
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Best Buy is a hot mess. They haven't quite figured out what they want
to be. The whole online thing has hit them hard and it shows. Most
places do not stock many items. About the only thing you can get for
sure are sometimes TVs, but almost everything else is hit or miss. I
should note that they tend to have store specific models of popular
brands so you can't directly compare prices. Can't say that I'm a fan.
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