[ale] Robust Linux System for Remote Customer Service

[Boris Borisov]

What about the customer sensitive data. That may have to be one time
sessions like chromeos guests sessions. Or vnc sessions to remote server.




On Sun, Apr 18, 2021, 08:26 Jim Kinney via Ale <ale at ale.org> wrote:

>
>
> On April 17, 2021 11:06:58 PM EDT, Michael Potter via Ale <ale at ale.org>
> wrote:
> >I have a particular problem that I am trying to solve for an
> >insurance agency.
> >
> >The agency wants unmanned remote offices where clients can go into a
> >remote
> >office and do things like do a zoom like session with a customer
> >service
> >rep, pick a printout off of a printer, or "scan" some document that
> >they
> >need to deliver.
> >
> >The office would likely be in some shared space where a receptionist
> >would
> >show the client to the computer.
> >
> >This would be used by people that just aren't good using a smart phone
> >or
> >would need to pick up actual paper.
> >
> >I want to use Linux so we have more flexibility on remote management.
> >
> >These do not need to be completely hardened as they will be in an
> >office
> >that gets locked after normal business hours.
> >
> >I am calling this "on topic" as I am going to use Linux.
> >
> >Here are my questions:
> >1. Has anyone seen anything like this in Atlanta that I could go look
> >at?
> >
> >2. Any video conference sw that runs on Linux that would work on a VPN
> >without involving a third party like zoom?
>
> Jitsi
> >
> >3. Any recommendations on a robust printer?  I am thinking of having
> >two
> >per computer so we can switch to the working one.
>
> Brother multifunction laser printer
> >
> >4. Any recommendations for scanners?  I am thinking a downfacing camera
> >so
> >we don't have to deal with paper jams.  the person can just lay the
> >item on
> >the table face up.
>
> I think a downfacing camera would be harder to use than a adding a few
> taped on notes about how to use the scanner, copier, printer, fax machine.
> Add a tablet with jitsi client for remote support.
>
> --
> Computers amplify human error
> Super computers are really cool
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