[ale] All you Comcast fanboys...

[Robert Heaven]

In my case, AT&T had dug holes about every 100-200 yards, installing signal boosters on the copper. When they finished, they activated the fiber up to the edge of the neighborhood, and sent out the sales people who said, "we just installed fiber in your neighborhood"... Well, they were technically correct, they had installed fiber within the first 5 feet of the neighborhood.


> On Jan 2, 2015, at 3:31 PM, Alex Carver <agcarver+ale at acarver.net> wrote:
> 
> On 2015-01-02 12:12, James Sumners wrote:
>> On Fri, Jan 2, 2015 at 2:49 PM, Michael H. Warfield <mhw at wittsend.com>
>> wrote:
>> 
>>> I don't recall seeing anything in the news recommending
>>> recording every single support call you make with AT&T but it seems to
>>> be the standing rave with Comcast.  I also haven't seen too many (any?)
>>> support call fails with AT&T going viral like they are with Comcast
>>> happening with too frequent regularity.
>>> 
>> 
>> Because everyone gave up long ago on AT&T and their shenanigans.
>> 
>> A couple months ago an AT&T rep knocked on my door to tell me they had
>> "just run fiber to my neighborhood". I had to flat out tell her that's
>> bullshit. 1) There had been zero work by AT&T happening in my neighborhood.
>> 2) There isn't any new equipment in the air or any newly covered trenches
>> on the ground. Comcast lies, but AT&T had the audacity to knock on my door
>> and lie to my face.
>> 
> 
> That was probably a partial truth and partial lie.  In one of the two
> AT&T neighborhoods I was in the sales rep said the same thing and I had
> the same observation as you: no trenches, no equipment, etc.  I talked
> to one of their linemen later during a servicing call.  The reality was
> the fiber had been there for a while but was dark.  The "just ran fiber"
> meant they had just added the VRADs inside the street box, lit up the
> preexisting dark fibers and now had Uverse in the neighborhood.  The
> sales droids don't understand the technical and just spout whatever
> sounds most impressive.  For example, the one that came to my door asked
> how many computers I'd be using and I told her seventeen.  She blinked
> and yet still asked if I wanted to have a third party tech (one of their
> contracted companies, not the lineman) come out to "help install and
> configure" my network.
> 
> _______________________________________________
> Ale mailing list
> Ale at ale.org
> http://mail.ale.org/mailman/listinfo/ale
> See JOBS, ANNOUNCE and SCHOOLS lists at
> http://mail.ale.org/mailman/listinfo