[ale] [OT] TigerDirect Closing

[Scott McBrien]

I had a really bad experience with them about 5 years ago.  I bought a USB hub, which the site described as powered, however, when I received it, it was not powered as described.  I called to ask for an RMA, which they refused.  They were so sketchy and jerks about it, I took a screen grab of the site with the incorrect description, I don't know why I did this, I just had a gut feeling.  

I waited a day to calm down, then called back, prepared to escalate as needed.  After the first CSR refused my request for an RMA, I asked for a manager.  After describing the issue, the manager said something like: "I'm looking at the page for that item right now and it clearly states that this device is not powered."  I was shocked, pulled up the page, and sure enough, it said the device was unpowered.  I pulled up my screen grab from the previous day, and it said powered.

Those jerks updated their site based on the issue I brought to their attention and now they were using that correction to refuse addressing my issue with the purchase.  I told this to the manager, to which he responded something like: "Well I don't know what you're looking at or what you did to make it, but our site clearly states this device is not powered."

That is the type of company TigerDirect was to me, and I, for one, wish them only the best crop from those seeds they sewed.

I ended up calling American Express and resolving my dispute through them.  They were much easier to work with.  Since this incident I've been a happy NewEgg customer.

-Scott

> On Dec 29, 2015, at 11:39 PM, Chuck Payne <terrorpup at gmail.com> wrote:
> 
> Yes young man helping today told they are gone by mid Jan 2015, the site by Feb 2016, in fact the site as the 50%, as well.
> 
> It's really sad, because Tiger direct bought out CompUSA.
> 
>> On Dec 29, 2015 11:06 PM, "Wolf Halton" <wolf.halton at gmail.com> wrote:
>> Chuck, 
>> Are they closing the online store too?  
>> 
>> Wolf Halton
>> Mobile/Text 678-687-6104 
>> --
>> Expand Your Vision = Enhance Your Impact  
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>> 
>>> On Tue, Dec 29, 2015 at 2:50 PM, Chuck Payne <terrorpup at gmail.com> wrote:
>>> Well, my day started out waking up to find my primary server that is
>>> my gateway/router dead, not sure if the power supply or what, so I ran
>>> to Tiger Direct to find out that it, yes all of TigerDirect is
>>> closing, to be gone as 2/16.  They told everyone shortly after
>>> Thanksgiving.
>>> 
>>> So if you are in need of hardware, you might want to go there now. Not
>>> much left.
>>> 
>>> --
>>> Terror PUP a.k.a
>>> Chuck "PUP" Payne
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