[ale] Is it risky?

[Lightner, Jeff]

In the early days of Dell "supporting" Linux on their PowerEdge servers they'd often tell me to reboot into Windows to do troubleshooting for our RHEL installations.   

One of my favorite calls to them was when they wrote a Linux BIN script that failed and gave that suggestion for Windows.   I figured out the bug in the BIN and told them what it was though I don't know if they fixed it for other customers at the time.

These days they have a full Linux support team and that madness is long gone at least for PowerEdge.


-----Original Message-----
From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of James Taylor
Sent: Sunday, August 30, 2015 8:20 PM
To: ale at ale.org
Subject: Re: [ale] Is it risky?

I usually just answer their questions like I was looking at the windows screen.
If you're not sure of what's going to be on the screen, it's often available in the online manual or troubleshooting guides.
-jt
 
 

James Taylor
678-697-9420
james.taylor at eastcobbgroup.com



>>> Steve Litt <slitt at troubleshooters.com> 8/29/2015 5:32 PM >>>
On Sat, 29 Aug 2015 13:37:17 -0400
Boris Borisov <bugyatl at gmail.com> wrote:

> Wipe Windows if you don't have to keep it. 

Not having Windows available effectively voids your warranty, because you can no longer do the procedures outlined on the tech-support drones' scripts.

I once had a battery go bad on a new box, and they wouldn't replace it because I had no windows to do a test that determined whether the battery was the cause or the effect. I had to get escalated up several levels, by Costco's Concierge Service's intervention, to get a guy who knew enough to tell me to put it in bios setup and pull the plug to see whether it stopped, and when it is, they *finally* shipped my new battery.

I'm thinking that on my next laptop, I'll swap in a blank drive and keep the original until the warranty expires.

SteveT

Steve Litt
August 2015 featured book: Troubleshooting: Just the Facts http://www.troubleshooters.com/tjust
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