[ale] OT: Change in UI on Xfinity Modem/Router/Wireless AP

[Scott Castaline]

Don't need to call anymore. The latest update has a softswitch in the UI 
to Enable/Disable Bridge Mode. It's under Gateway->Connections->Local IP 
Network.

On 12/25/2014 09:35 PM, dev null zero two wrote:
>
> just an FYI you can request a standalone modem, with no router or wifi 
> abilities  (ie always in bridge mode) on Comcast biz. I would assume 
> the same on residential. I have a Ubee something or other and it's 
> docsis 3 and only has one ethernet port which hands out my public IP. 
> this won't work if you have Comcast digital voice obviously.
>
> there is also a dedicated number for requesting bridge mode that you 
> can find online, I don't know it offhand, but I've used it plenty of 
> times when I had residential and they turn off wifi and place your 
> device into bridge mode without any hassle.
>
> Sent from my mobile. Please excuse the brevity, spelling, and 
> punctuation.
>
> On Dec 25, 2014 9:30 PM, "Dustin Strickland" 
> <dustin.h.strickland at gmail.com <mailto:dustin.h.strickland at gmail.com>> 
> wrote:
>
>     I am a contractor who handles home networking support for Comcast.
>     Sorry
>     to hear about your issues, first-off. I get many customers transferred
>     to me from other departments who have been misinformed about
>     equipment,
>     charges, technician appointments being made, and all manner of other
>     things. I don't know who told you what or why, but it's wrong unless
>     policy has changed recently(I haven't been doing this for very long).
>     You shouldn't see any charges on your bill related to bridge mode. As
>     far as policy in my department goes, we can enable bridge mode for you
>     with no associated charges, and we can disable it. For any
>     troubleshooting/configuration beyond that pertaining to bridge
>     mode, we
>     would refer you to a third party who *will* charge a fee(though surely
>     no one in ALE needs their help :P). Any other CC customers beware,
>     bridge mode can cause serious problems on Technicolor gateways and I
>     would strongly advise you not try it. Also be aware, you can buy your
>     own DOCSIS 2 or 3 modem/gateway to use rather than the
>     Comcast-supplied
>     equipment.
>
>     On 12/24/2014 11:19 PM, Scott Castaline wrote:
>     > I in the past have brought up the discussion of attempting to get
>     > Comcast support to put the above device into bridged mode. I
>     very often
>     > would have mixed results in doing that. Sometimes it took 3 to 4
>     calls
>     > to get it done each time being told that there would be an $80
>     charge to
>     > do so. I would keep on escalating it until I would all but 2
>     times get
>     > credited for the charge. What usually would happen is I would
>     finally
>     > get them to do the deed and a month or so later the AP would be
>     > re-enabled and then the battle would start all over again. More
>     recently
>     > this was causing ntp not to sync my routers clock (ASUS RT-AC66U).
>     > Recently we had bought one of those smart-tvs and I decided to
>     go ahead
>     > to set it up. I was able to get it to connect to my router through
>     > wireless but no internet access. I kind of figured that my current
>     > set-up of having my router's WAN port connected to one of
>     Xfinity's LAN
>     > ports on their AP was the culprit. In preparation for battle with
>     > Comcast support I kept going through their interface to see if
>     there was
>     > something that might help. With last nights storms I decided to
>     unplug
>     > everything and start on it today. I was pleasantly surprised when I
>     > logged into their AP and found a new UI with a softswitch to put the
>     > damned thing into bridged mode and much to my surprise it did
>     just that.
>     > It actually worked (who says miracles don't happen anymore). So
>     now my
>     > router is very happy since ntp is syncing and wife is happy watching
>     > NetFlix, and whatever else the tv has access to. So as they say
>     "Happy
>     > wife means happy life!" and my life just got real happy. I thought I
>     > would through this out there for those of you that have Comcast
>     are not
>     > aware of this yet. Also those that are, do you know if I'll wind
>     up with
>     > a surprise $80 charge on my bill?
>     >
>     > Merry Christmas to all and a Happy New year.
>     >
>     _______________________________________________
>     Ale mailing list
>     Ale at ale.org <mailto:Ale at ale.org>
>     http://mail.ale.org/mailman/listinfo/ale
>     See JOBS, ANNOUNCE and SCHOOLS lists at
>     http://mail.ale.org/mailman/listinfo
>
>
>
> _______________________________________________
> Ale mailing list
> Ale at ale.org
> http://mail.ale.org/mailman/listinfo/ale
> See JOBS, ANNOUNCE and SCHOOLS lists at
> http://mail.ale.org/mailman/listinfo


-- 
Sent from my Fedora Linux PC to you, NSA, the CIA, FBI, HSA and God only knows who else?!