[ale] OT: What the hell is XSS in Comcast land?

[Don Kramer]

They have to put it in bridge mode, we can't. Once that done, it will be
better from there.  I encountered this same issue a few months ago. Maybe
because it's a weekend you need to wait til tomorrow for better tech
support people.

http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Arris-TG852G-Bridge-Mode/td-p/1415133


On Sun, Aug 11, 2013 at 6:18 PM, Don Kramer <donkramer at gmail.com> wrote:

> It's EASY. I have one of the latest Arris modems myself when I went from
> Docsis 2 to 3 recently myself. You just need just need to tell the tech
> support person you want to put the modem in BRIDGE MODE (key phrase is
> 'bridge mode' so you can use it with your own router.  They can do that
> online just like reseting a cable box. I did this one weekday evening
> around 9:45 when I had unboxed it a few minutes earlier.  They may or may
> not charge you a one time fee for putting the Arris in bridge mode, they
> said on the phone to me they would, but the fee never appeared. You just
> need the right tech person on the phone.
>
>
> http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Arris-TG852G-Bridge-Mode/td-p/1415133
>
>
> On Sun, Aug 11, 2013 at 6:07 PM, Scott Castaline <skotchman at gmail.com>wrote:
>
>> I really think that XSS was really misnamed it should be XRS = Xfinity
>> Ripoff Services.
>>
>> I had an old RCA DOCSIS/EMTA cable modem and Comcast I think in their
>> attempt to force me into a newer modem recently started throttling my
>> downloads. They have recently upgraded internet speeds in my area and
>> I'm supposed to be in the 50Mbps rate formerly 20Mbps but the RCA was
>> not capable of that speed.
>>
>> So I went ahead and ordered from Xfinity a new one. Received an
>> Xfinity/Arris DOCSIS3.0 w/EMTA, WiFi & 4 port router. I don't need or
>> want the WiFi as I've already have a network setup and all I wanted to
>> do was hook my router up to port 1 on the Xfinity box and keep my
>> existing network. I logged into the box, (default is admin/password) and
>> saw a place to change password and did so using my password generator in
>> KeePassX. Ok so far, I was then able to relogin with the new password. I
>> then changed the SSID and WiFi passphrase again using KeePassX to
>> generate that.
>>
>> I was trying to find where to disable the WiFi but could not, when I saw
>> the Setup Wizard option. Well the 1st thing is change admin's password,
>> but I already did. Xfinity don't give a crap you must change the
>> password NOW!!!, no backing out safely either. Well I did but forgot to
>> save it in KeePassX. So now I have NO ACCESS TO THIS FREAKIN' BOX!!!!!
>> Okay so that part is my screwup, but the default is to leave the
>> LAN/WLAN wide open with uPNP Enabled, full access to my network from the
>> outside. I hadn't found where to change that yet before the password 2nd
>> change.
>>
>> Okay so I hit the reset button in the back, no change unable to get back
>> in. Did it again holding it for 5 sec. same, again for 10 secs, same,
>> pulled plug and held in reset while plugging back in (no internal
>> batteries, they're now extra), still the same.
>>
>> I go online and chat with support, and she was unable to get it fixed
>> and she tried 3 times to reset the WiFi to off but was not able to do
>> it. She referred me to XSS. After spending about 20 minutes pushing
>> buttons to get to different menu levels, I finally got a live person, at
>> least I think he was alive, he sounded like he was a million miles away
>> and was talking through a pillow. Ok I admit I may be a little hard of
>> hearing, ok I am hard of hearing,(wife is standing over shoulder and is
>> correcting me), but even she could barely hear this person.
>>
>> He then had to bump me up to another person, who also I had trouble
>> hearing. But for them to help me reset my password they wanted $79.99 on
>> my credit card. and then I was forced to have to sign up for support
>> contract at $14..99/month, and they would then go in and configure my
>> entire ntwk, each PC and printer. I would of course have to be using
>> MAFIA$HAFT WINDBLOWS, no additional routers allowed or Linux. I told him
>> I didn't need continual support for my equipment I just want to be able
>> to get the password reset to default so that I could change it myself
>> and to disable the WiFi. Total bill would be $$175.00. I told him where
>> to stick it and hung up.
>>
>> I have also tried to reactivate my old box and they can't do it, or say
>> they can't.
>>
>> Scott C
>> --
>> Sent from my home PC running Fedora19 to you and NSA, FBI, CIA, HSA
>> and God only knows who else!!!!!!!!!!!!!!!!
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>
>
>
> --
> Don Kramer
> donkramer at gmail.com - email / 404-213-7738 - cell
>



-- 
Don Kramer
donkramer at gmail.com - email / 404-213-7738 - cell
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