[ale] OT I had to relate this Comcast conversation with y'all

[Scott Castaline]

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I've had 2 issues with them. Normally if I called I would get someone
who actually knew something, in fact twice I got someone who preferred
Linux and hated Mafia$oft. I will say I had an issue once with the
phone service and it happened to be on a Saturday. I went through 3
levels and still got nowhere. I gave up and waited until Monday and
the problem was resolved in less than a minute and I was credited for
1 weeks service. I had also found that weekend support is switched to
a single location and the local support centers go dark.

The second issue was when my 1 year package deal ended and I got a $50
increase in my bill. My wife called and complained, we wound up with a
new package that is cheaper than the previous deal. This kind of makes
me think that maybe we could have pushed harder and got it even cheaper.

On 06/26/2012 08:16 PM, Ron Frazier (ALE) wrote:
> Obviously, comcast cust svc can be bad. Once it's running, the
> tech is pretty good, as long as nothing too complex happens. If
> you really need help, you can get it if you escalate. I get 26-30
> mbps down and 6 up. That part of my bill is about $70 / mo. 24/7
> tech support, to a point. That said, if someone had better cust svc
> and performance, I'd consider it.
> 
> Ron
> 
> 
> --
> 
> Sent from my Android Acer A500 tablet with bluetooth keyboard and 
> K-9 Mail. Please excuse my potential brevity.
> 
> (To whom it may concern. My email address has changed. Replying to 
> former messages prior to 03/31/12 with my personal address will go 
> to the wrong address. Please send all personal correspondence to 
> the new address.)
> 
> (PS - If you email me and don't get a quick response, you might 
> want to call on the phone. I get about 300 emails per day from 
> alternate energy mailing lists and such. I don't always see new 
> email messages very quickly.)
> 
> Ron Frazier 770-205-9422 (O) Leave a message. linuxdude AT 
> techstarship.com <http://techstarship.com>
> 
> 
> Chris Fowler <cfowler at outpostsentinel.com> wrote:
> 
> On 06/25/2012 11:19 PM, Jim Kinney wrote:
>> On 06/25/2012 10:52 PM, Scott Castaline wrote:
>>> 
>>> Are there any advantages price wise over residential? I get
>>> the part of supposed better service.
>>> 
>>> 
>> Price is a bit more but the quality of service is more what I was
>> accustomed to with SpeakEasy. The ability to run servers and no
>> bandwidth caps was vital for me. I put up with much slower 
>> service a long time until I was sure I could get servers on 
>> Comcast with them trying to run them with port blocking and
>> caps. With BusClass, you get a pipe and a promise to keep that
>> pipe open and running.
>> 
> 
> I'm thinking of bailing on Atlanta Nexus.  I've rationalised since 
> 2008 that I was doing better than AT&T.  I can no longer do that.
> 
> 1.  I'm surrounded by people getting faster speeds.  I see idiots 
> getting 12+ down and higher.
> 
> 2.  Internet goes down Friday and I call AN.  I get "AT&T says you 
> are in an outage area and it will be up by 1pm on Saturday".
> 
> 3.  No night or weekend support.
> 
> Other then the fact they do not block ports and are not afraid of 
> Linux what does this almost $30 extra a month I pay getting me?
> 
> Chris 
> ------------------------------------------------------------------------
>
>
> 
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