[ale] OT I had to relate this Comcast conversation with y'all

[Lightner, Jeff]

Comcast has lied to me as well.

Once when I was having connection issues they insisted the issue was my PC (which was Windows).   When I told them it was clear to me the issue was the connection to my cable modem from their end they told me that they tested it and saw no issues.  They were bit put out when I explained to them they couldn't possibly have tested it when it was turned off.  I also noted that when it was on the lights were clearly indicating the issue was the connection to their side rather than connection to the PC.  I could see it trying to establish endlessly to no avail.

I think their move to Xfinity name is in the hopes that all the people that know how bad Comcast is might somehow mistaked this for a new company.

However, I haven't found Awful Telephone & Telegraph to me much better in troubleshooting or honesty.   All I have with them is landline and it had severe static.  When I called to complain about it they gave me the usual spiel about no inside wire maintenance plan and how they'd have to bill me if the technician they were dispatching found the issue wasn't outside my building.   When I suggested it would be easier for me to go ahead and have them disconnect the phone now they miraculously determined the issue was on their side without needing to send the tech out to me.  (They did send the tech to fix the issue on their equipment.)  It was interesting to me that they couldn't tell it was on their side until I threatened to simply discontinue the service.





-----Original Message-----
From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of Michael H. Warfield
Sent: Tuesday, June 26, 2012 3:11 PM
To: Atlanta Linux Enthusiasts
Cc: mhw at wittsend.com
Subject: Re: [ale] OT I had to relate this Comcast conversation with y'all

On Tue, 2012-06-26 at 14:23 -0400, Geoffrey Myers wrote:
> On 06/26/2012 01:37 PM, Chris Fowler wrote:
> > On 06/25/2012 11:19 PM, Jim Kinney wrote:
> >> On 06/25/2012 10:52 PM, Scott Castaline wrote:
> >>>
> >>> Are there any advantages price wise over residential? I get the
> >>> part of supposed better service.
> >>>
> >>>
> >> Price is a bit more but the quality of service is more what I was
> >> accustomed to with SpeakEasy. The ability to run servers and no
> >> bandwidth caps was vital for me. I put up with much slower service
> >> a long time until I was sure I could get servers on Comcast with
> >> them trying to run them with port blocking and caps. With BusClass,
> >> you get a pipe and a promise to keep that pipe open and running.
> >>
> >
> > I'm thinking of bailing on Atlanta Nexus.  I've rationalised since
> > 2008 that I was doing better than AT&T.  I can no longer do that.
> >
> > 1.  I'm surrounded by people getting faster speeds.  I see idiots
> > getting 12+ down and higher.
> >
> > 2.  Internet goes down Friday and I call AN.  I get "AT&T says you
> > are in an outage area and it will be up by 1pm on Saturday".
> >
> > 3.  No night or weekend support.
> >
> > Other then the fact they do not block ports and are not afraid of
> > Linux what does this almost $30 extra a month I pay getting me?

> I'm with u-verse and they do not block ports.  Although I requested
> it, so I may have gotten lucky.  The u-verse techs that I've had to
> deal with seemed to be on top of their stuff.

I'm with U-Verse as well.  There are times I run into the clueless and I do believe AT&T is thoroughly incompetent when it comes to the state of the art (hello!  Windows ME on the bloody STBs????) but at least they seem to attempt to be honest.  STUPID sometimes but honestly stupid.

Comcast, OTOH, has been wantonly dishonest with me in my personal experience.  Time after time after time I had them lie to me to my face and act dumbfounding when I caught them up in their lies.  They tell me they called or they did this or that or another thing and they don't expect a home owner to have a system that provides them with a CALL LOG that proves they're being dishonest or have other ways to verify and prove their dishonesty.  They seem to expect us to "trust them"
unconditionally and they don't understand it when and why we don't.
It's the rule with them, not the exception.

Incompetence, I can accept.  Blatant dishonest is beyond acceptance.

> --
> Until later, Geoffrey


--
Michael H. Warfield (AI4NB) | (770) 985-6132 |  mhw at WittsEnd.com
   /\/\|=mhw=|\/\/          | (678) 463-0932 |  http://www.wittsend.com/mhw/
   NIC whois: MHW9          | An optimist believes we live in the best of all
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