[ale] A Real Sad Loss for Open Source in the Atlanta Area

[Michael Trausch]

I don't disagree with you at all. Sally bookkeeper should not be filing
bugs.

However, IT should know how to support the software, answer Sally's
questions, and if the problem is a bug, report it.  The process differs a
bit from contacting Microsoft support, but they could always pay for support
like that and defer the bug filing to someone else if desired.

The real problem is that people don't ASK, they ASSUME.  I know this first
hand.  I don't get specifics unless I drag them out. And you know what? I
can only say "tell me where it hurts" and coddle grownups like a toddler so
much before I give up. I don't have to coddle my 4 year old that way, so why
would I coddle a 50 something that way?

--
Sent from my G2.
On Oct 14, 2010 3:47 PM, "Jerald Sheets" <questy at gmail.com> wrote:
>
> On Oct 14, 2010, at 3:35 PM, Michael B. Trausch wrote:
>
>> So, I'm going to ask, _what_ is it that it doesn't support? If there is
>> something that it legitimately doesn't support, have you filed any bug
>> report or asked someone who understands the issue to document and file
>> one? If not, why not?
>
>
> Well, this brings us back to our conversation of a few weeks ago.
>
> The rank-and-file Excel list maker will not in any way shape or form file
that bug. They will instead tell you that is not their job, to talk to IT.
In turn, school (and many business) internal IT departments are so busy
chasing stupid things like the cupholders and footpedals not working on the
regular desktop machine, they don't have the time to do it either.
>
> Research, development, focus grouping, "real world" eval... That's what
the community appears to be missing and where (as much as I hate it) the
"pro" suites have spent tons of money FOSS doesn't have.
>
> It shouldn't be Sally bookkeeper's job to report bugs. That is, I believe,
where we will fundamentally disagree, but it is the state of the market and
is what we are stuck with.
>
> --jms
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