[ale] I'm confused

Fri Nov 19 21:19:28 EST 2010

I don't have a problem with Apple's extended warrantee.

My keyboard letters were rubbing off: they replaced the keyboard.
The dvd burner needed cleaning and they did not have a cleaning kit in
stock, so they replaced the drive so I would have not to wait.
The graphics chip fried on the mother board fried on a sunday morning
at 9am; I was at the store at 11am; I was out the door by 1pm with a
running laptop.

Some guy was there with a 7 year old computer; no warranty.  He said
some websites did not work on this computer.  It was because his
browser was too old.  They did a whip out and reinstall of a more
up-to-date operating system for him: no charge.

With the premium they charge they can afford to give better service.

On Fri, Nov 19, 2010 at 6:58 PM, Richard Bronosky <Richard at bronosky.com> wrote:
> I don't spend any money either. But, I'm always the one that gets
> stuck cleaning up the mess.
>
> On 11/19/10, John Pilman <jcpilman at gmail.com> wrote:
>> My experience with Best Buy and their warranties is similar, but dated. I
>> don't spend much time or money there anymore because of that.
>>
>> On Fri, Nov 19, 2010 at 6:31 PM, Richard Bronosky
>> <Richard at bronosky.com>wrote:
>>
>>> My [vicarious] experience with the warranties my mother in law insists
>>> on buying from BestBuy is that when you get a lemon they refuse to
>>> replace it. Instead they come out and replace the bulb in your
>>> projector every few months until the warranty expires. And with
>>> computers they tell you it is your fault and not covered.
>>>
>>> On 11/19/10, wolf at wolfhalton.info <wolf at wolfhalton.info> wrote:
>>> > IMO, extended warranties are always just moneymakers for the retailer.
>>> > Most things fail in the first week or 2, if they are going to fail...
>>> > Or they fail 5 years out - 3 years after your extended warrantee is
>>> > done.
>>> > The the cost of replacing the very, very few things that fail in the
>>> > interim
>>> > (covered) period are more than offset by the other instances.
>>> >
>>> > -----Original Message-----
>>> > From: Tom Freeman <tfreeman at intel.digichem.net>
>>> > Reply-to: Atlanta Linux Enthusiasts <ale at ale.org>
>>> > To: Atlanta Linux Enthusiasts <ale at ale.org>
>>> > Subject: Re: [ale] I'm confused
>>> > Date: Fri, 19 Nov 2010 11:54:35 -0500 (EST)
>>> >
>>> >
>>> > Disclaimer - IANAL, nor do I work associated with retail operations.
>>> >
>>> > My understanding is that for most situations the extended warrenty
>>> > offered at time of sale is almost pure profit for some company. I am
>>> > sure that there are times and conditions where an extended warrenty
>>> > makes economic sense but I personally don't know what those
>>> > conditions might be.
>>> >
>>> > That said, prorating the warrenty in case of a totalled wreck
>>> > seems like a nice gesture at least.
>>> >
>>> > As usual, YMMV and probably does.
>>> >
>>> > On Thu, 18 Nov 2010, Michael Potter wrote:
>>> >
>>> >> When I bought my car they offered me a 7 year warranty for $N.
>>> >> I asked what happened if I totaled my car and I did not need the
>>> >> warranty.  They said they would give me a prorated return on the $N -
>>> >> $50 fee.
>>> >> That may sound good, but the car comes with 5 year warranty.
>>> >> They are on the hook only the last two years, but if you return the
>>> >> warranty, they prorate from the beginning.
>>> >> I said no thanks.
>>> >>
>>> >> FWIW: Apple has the same deal on their 'AppleCare'.  It starts from
>>> >> when you bought the computer.  There is no way to get it extended.
>>> >> Apple goes out of their way to make that clear.
>>> >>
>>> >> On Thu, Nov 18, 2010 at 9:50 PM, Chris Fowler
>>> >> <cfowler at outpostsentinel.com> wrote:
>>> >>> On Thu, 2010-11-18 at 21:21 -0500, Chris Fowler wrote:
>>> >>>> I went ahead and bought a 2Y warranty from HP so that I will not have
>>> >>>> to
>>> >>>> buy her another laptop until BF of 2012.
>>> >>>
>>> >>> Okay here is the funny story.
>>> >>>
>>> >>> They sold me a 2Y Extended Service Plan.  That plan starts the day of
>>> >>> purchase!  I was not informed of this.  When I got the email that
>>> stated
>>> >>> 11/28/2009 -> 11/28/2011 I was furious.
>>> >>>
>>> >>> I've been on the phone for 30 minutes and I have to call back in 24
>>> >>> hours to cancel the transaction.
>>> >>>
>>> >>> Why would I pay $99 for a 2Y warranty with 1 year already gone?  Does
>>> >>> this make any sense?
>>> >>>
>>> >>>
>>> >>>
>>> >>>
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>>> >>
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>>> >
>>>
>>> --
>>> Sent from my mobile device
>>>
>>> .!# RichardBronosky #!.
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>>
>
> --
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>
> .!# RichardBronosky #!.
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