[ale] About done with AT&T DSL

[Scott Castaline]

On 07/25/2010 11:44 PM, Michael Trausch wrote:
> On Sun, Jul 25, 2010 at 2:22 PM, Scott Castaline<skotchman at gmail.com>  wrote:
>> I have Comcast for TV and Broadband and haven't had many problems with
>> them. Anytime we have had a problem and had to call, we actually get to
>> speak to a live person who can be understood and is not in some other
>> hemisphere or go through layers of automated phone system support. We
>> live in unincorporated part of E. Lawrenceville next to Dacula south of
>> 316. Occasionally when I first power up in the morning it takes a while
>> for the modem to establish its link, but other than that it has been
>> reliable and fairly consistently fast, as advertised.
>>
>> Hope that helps
>
> I've had Comcast (business class) for the last 2 or 3 years in
> Decatur, Dunwoody, and Lithonia.  I have been quite happy with it in
> all cases.  Unlike using residential service, you can actually get a
> hold of people that know what a routing issue is, *and* they know that
> a routing issue with something like Level 3 has _nothing_ to do with
> the coax wiring on your premises.
>
>     --- Mike
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I've had similar experiences with the residential service. Phone support 
actually not only knew how to get around in routers and networks, but 
were able to suggest changes to router settings on my case Linksys, and 
where in setup this was. I've only had a couple of times where I needed 
to call, but both times I found this to be the norm as well as the fact 
that some people prefer to use other OSs than M$, and know how to get in 
and check network settings. My first experience was with a guy that 
actually uses Linux at home on all systems.