[ale] DSL woes

[Adrin]

Thanks
I have had people ask me about the business class.  And I just didn't
know.  I knew residential wasn't that great and the 25 GB cap bothered
me. 

Funny Part: AT&T has been the flip side. If you think residential
support is bad. You can get some really bad business support. A service
guy will come out replace a DSL modem and leave is an example. 

On that note I see windstream was busted on dslreports. 


On Wed, 2010-03-31 at 15:35 -0400, Michael B. Trausch wrote:
> On 03/31/2010 10:32 AM, adrin wrote:
> > AT&T is playing with a lot of stuff as of late. Putting us on spam
> > filled Yahoo mail severs is just one.  Really sucks when the only
> > other option is concast (Actually saw that on a van once and wasn't
> > able to get a picture.)
> 
> I have mentioned this before, but Comcast's residential services, while 
> they may be alright for many, are far from ideal.  Between the 250GB cap 
> that they have on its usage and the idiot front-line technical support 
> (excluding the "Twitter team"), residential service stinks.
> 
> I have to say (again) that I'm *still* absolutely impressed with the 
> Business class service.  If I have a problem, they fix it.  If I have a 
> question, they answer it.  If I have a complex routing issue, there are 
> people that I can call who actually know what the bloody hell I'm 
> talking about.  I don't need my passwords reset or to be told how to 
> check my inside wiring, thanks very much.  I do my best to avoid calling 
> in in the first place, including making sure that the wiring is in as 
> good a condition as it can be with my limited ability to validate the 
> wiring.  I can't do signal checks because I don't have the equipment, 
> but I can certainly make sure that the wires are snug all the way out to 
> the incoming line from CC.
> 
> The people in Business are great.  And even if you're on residential, it 
> can suck less: the "Twitter team" of Comcast people who, as I understand 
> it, work at/for the headquarters, are actually quite nice people and 
> know what they're talking about and can get things done.  I quite often 
> have less than a 1 hour turnaround on issues that can be fixed quickly 
> when I get in touch with them.  (In fact, it's become my preferred means 
> of technical support!)
> 
> 	--- Mike
>