[ale] One email address, multiple users

[PairOfTwins]

Jim & Keith:

Yeah, a ticketing system sounds great.  OTRS or RT. 

Now I'll have to look into their hosting options.

Thanks,
Tom
=========================
Jim Kinney wrote:
> Tom,
>
> Use the email as the input to a trouble ticking system. Everyone can
> see all the traffic and there's logging for who is doing what (and who
> is NOT doing things). OTRS uses email input as do many others.
>
> On Tue, Nov 17, 2009 at 9:28 PM, PairOfTwins <PairOfTwins at mindspring.com> wrote:
>   
>> Gang:
>>
>> A local business takes orders online (about 150 per day, each order a
>> separate email) and processes them from 1 workstation.  They'd like to
>> have 3 workstations processing that same batch of incoming emails.  The
>> goal is for each user to see which emails had been responded to, and
>> process only the ones that hadn't.
>>
>> My basic approach would be an IMAP setup.  Any better idea?  More
>> sophisticated solution?
>>
>> Tom
>>
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>
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