[ale] One email address, multiple users

[Jim Kinney]

Tom,

Use the email as the input to a trouble ticking system. Everyone can
see all the traffic and there's logging for who is doing what (and who
is NOT doing things). OTRS uses email input as do many others.

On Tue, Nov 17, 2009 at 9:28 PM, PairOfTwins <PairOfTwins at mindspring.com> wrote:
> Gang:
>
> A local business takes orders online (about 150 per day, each order a
> separate email) and processes them from 1 workstation.  They'd like to
> have 3 workstations processing that same batch of incoming emails.  The
> goal is for each user to see which emails had been responded to, and
> process only the ones that hadn't.
>
> My basic approach would be an IMAP setup.  Any better idea?  More
> sophisticated solution?
>
> Tom
>
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-- 
-- 
James P. Kinney III
Actively in pursuit of Life, Liberty and Happiness