[ale] OT: a question on cable connections

[JK]

Jim Philips wrote:

> AT&T has been absolutely useless in solving the problems that arose 
> since I went to naked DSL. I have had two visits from technicians who 
> looked in the house and tried stuff, but nothing changed. They told me a 
> tech was coming to check the box outside the house. They now say he came 
> (I never saw him) but nothing has changed at all. The connection drops 
> every twenty minutes or so.


I had a similar problem with my initial ATT dry line install.  After a
couple calls to ATT support, they decided my modem was flaky and shipped
me a new one.  I was very skeptical that that was actually the problem,
but it's been pretty reliable since then, and very solid for the
past couple of months.

I still have RoadRunner 3Mbit cable service, along with the ATT
3Mbit DSL.  For the past week or so the RR connection has been
dropping for an hour or so every couple days, usually in the middle
of the day.  The DSL has been much more reliable than RR recently.
On the other hand, my nearly ten years of experience with RR have
been mostly trouble-free. After three months or so of having cable
and DSL service side-by-side, I'm not sure which one I'd cancel if
I had to choose just one. It would probably come down to price,
in which case RR wins by a margin of $29 to $44.

-- JK

-- 
A closed mouth gathers no feet.