[ale] OT: a question on cable connections

[Jim Kinney]

This sounds encouraging. Here's hoping.

On Tue, Jun 2, 2009 at 8:40 AM, Jim Philips<briarpatch.jim at gmail.com> wrote:
> Apparently, the magic trigger is calling to cancel your account. I tried
> that. They asked if there was anything they could do. My response was:
>
> "Yes. Get me a tech support guy who can troubleshoot line problems and is
> willing to tell me what he is doing to solve the problem. Otherwise, cancel
> the account."
>
> They could see that a guy checked my line yesterday, but he didn't leave any
> notes whatsoever. I explained how that isn't exactly troubleshooting. So,
> today, they are promising a person will come and reprovision the line or do
> whatever is needed to make the DSL connection stay up. The lesson is: Never
> spend more than five minutes on the call center tech support crew. All they
> know how to do is tell you to restart your modem. I'll let people know if I
> actually have a stable connection by the end of the day.
>
> On Tue, Jun 2, 2009 at 8:05 AM, Jeff Lightner <jlightner at water.com> wrote:
>>
>> He's saying he wants to replace his DSL with Cable.
>>
>> -----Original Message-----
>> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of
>> Geoffrey
>> Sent: Tuesday, June 02, 2009 7:32 AM
>> To: Atlanta Linux Enthusiasts - Yes! We run Linux!
>> Subject: Re: [ale] OT: a question on cable connections
>>
>> Jim Philips wrote:
>> > I'm at the end of my rope on getting naked DSL to work from AT&T. So,
>> I
>> > have a question on cable connections: Is it best to hook up my cable
>> > modem to a separate jack from my television? Or should I use the same
>> > jack and have a splitter? If so, what kind of splitter? Where would I
>> > get it?
>>
>> I'm confused.  You mention cable and TV, dsl should be coming in on
>> copper.  What does your TV have to do with it?  Or are you talking about
>>
>> power???
>>
>> >
>> > AT&T has been absolutely useless in solving the problems that arose
>> > since I went to naked DSL. I have had two visits from technicians who
>> > looked in the house and tried stuff, but nothing changed. They told me
>> a
>> > taeh was coming to check the box outside the house. They now say he
>> came
>> > (I never saw him) but nothing has changed at all. The connection drops
>>
>> > every twenty minutes or so.
>> >
>> >
>> >
>> ------------------------------------------------------------------------
>> >
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>>
>> --
>> Until later, Geoffrey
>>
>> Those who would give up essential Liberty, to purchase a little
>> temporary Safety, deserve neither Liberty nor Safety.
>>  - Benjamin Franklin
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-- 
-- 
James P. Kinney III
Actively in pursuit of Life, Liberty and Happiness