[ale] [OT] Questions for cable guys

[Atlanta Geek]

We just switched from Comcast to AT&T mostly because we use the DVR
alot and the digital channels were getting more and more iffy (Takes a
lot of compression to get 300 channels i 950Mhz of space) I would ask
what level of service they expect to give. force them to give you a
%uptime for all channels guarnteed. And if not what compensation  will
be involved if they do not meet that uptime.  Nothing is more annoying
than after struggling with your kids to go to bed and then sitting
down to watch your favorite show only to find it was a bad recording.

By the way AT&T Fiber is not immune.  The week we've had it we are
seeing the occasional loss of sound or picture.

On a side not I had a friend that got comcast's voip server.  They
were claiming 100% uptime on voip.  My friend had some sort of
automated voip testing going on and at the end of every month he would
bill comcast for the time that voip was down.  There wasnt a month he
didnt get a discount.

On Sat, Feb 14, 2009 at 1:23 PM, Sean <drifter at oppositelock.org> wrote:
> The condo where we live has a contract with Comcast (expires in
> May). Contract provides a bulk rate for one level up from "basic"
> cable. Service has been terrible for years.
> AT&T has just installed a fiber box at the entrance to the condo
> and is hustling for business (TV bundled with phone and Internet.)
>
> Reps for both firms will be at the condo board meeting Monday
> night to pitch for business.
>
> My understanding from talking with a few partially informed AT&T
> reps is that phone service will continue to come into the house via
> POTS copper and that the TV is not just a rebadged Satellite TV.
> i.e. no VOIP yet.
>
> Currently I get internet service through Speakeasy and am willing to
> pay extra for the excellent tech service and dedicated IP address
> (no pppoe) while living with only 1.5 down.
>
> So, what technical questions should I throw at the two sales reps?
> :)
>
> Obviously I and other condo owners need to know how, exactly,
> internet service will come into the house. On fiber or copper?
>
> And I want to know how much a dedicated IP address is going to
> cost me.  But what other technical questions should I try to get
> answered in front of the condo board?
>
> Advice is welcome.
>
> Sean
>
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