[ale] Seagate 500GB Sata-CRASH!-UPDATE

[Scott Castaline]

Geoffrey wrote:
> oliver wrote:
>> On Tue, Feb 3, 2009 at 8:06 AM, Geoffrey <lists at serioustechnology.com> wrote:
>>> I find it terribly hard to believe that any hard drive manufacturer is
>>> going to spend the time to recover your data and send it back to you.  I
>>> just don't believe they're going to spend that time.
>> If the drive was one of the dodgy Barracuda drives, Seagate will
>> provide free data recovery:
>>
>>
>> From: http://www.theregister.co.uk/2009/01/18/barracuda_firmware_upgrade_and_recovery/
>> :
>>
>> The company will provide a free firmware upgrade for those affected by
>> the problem, and if you've lost data thanks to this firmware issue, it
>> will provide free data recover services as well.
> 
> Ah, an exception because of this particular problem.  I was not aware 
> that that is what Paul was alluding to.
> 
Having had worked for a former Seagate Repair Depot, they usually have a 
different RMA setup for these kind of situations. It would not go 
through normal RMA channels. But things may have changed it has been a 
while.