[ale] AT&T DSL Support - it is a Turing Test?

[James Sumners]

The folks at AtNex told me to clip the RJ-11 plug off a regular filter
and install it at the DMARC. Then I could put all of the telephones on
the filter and DSL on the regular wiring. Basically a jerry rigged
splitter.

It is possible to get real splitters online for rather cheap (~$30).
But you have to be able to acces the AT&T side of the DMARC.

On Sunday, August 16, 2009, Neal Rhodes  wrote:
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> If I were to summarize the responses, they would tend to indicate:
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> A. No, I'm not talking to a Turing machine, these are real human beings at the other end of the chat, and..
> B. No, there's not a know way of getting to AT&T support people that actually know anything about DSL.
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> About the 4th chat attempt they were actually willing to escalate and send a service tech out to the house.  That's about the point that I thought, "hey, let's try  plugging this little bugger in at the DMARC."   And it got 8810K downstream at the DMARC, and only 2700 downstream at the wall jack.     A bit of futzing, putting a splitter at the DMARC, and using a home-run wire to the office got that up to 8100K downstream.   I might be able to get that up to 8810 if I replaced that existing home-run wire with CAT5.
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> I guess we'll see how many calls it takes to get a technician out to put in a permanent exterior DSL splitter at the DMARC.
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> Neal Rhodes
> MNOP Ltd
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-- 
James Sumners
http://james.roomfullofmirrors.com/

"All governments suffer a recurring problem: Power attracts
pathological personalities. It is not that power corrupts but that it
is magnetic to the corruptible. Such people have a tendency to become
drunk on violence, a condition to which they are quickly addicted."

Missionaria Protectiva, Text QIV (decto)
CH:D 59