[ale] external monitor & automated refund request for Comcast or other services

[Jerry Yu]

1) live chat is to get the outage ticket #, not for service credit. Billing
Dept needs the outage ticket# to give one credit.
2) If the ISPs care enough to do any of such things, we would not have to
have this discussion. My question is based on no change/action required of
the ISPs.

2008/1/11 Jim Popovitch <yahoo at jimpop.com>:

> 2008/1/11 Jerry Yu <jjj863 at gmail.com>:
>
> > 1) to get a TICKET# from live chat on Comcast site (automate this part
> > and to be triggered by outage alert from the monitors, or even manually by
> > cheap labor from other galaxies )
> >
>
> IIRC, you have to speak with someone in Billing, not someone on live chat,
> to get a service credit.
>
>
> > 2) if email or billing portal is allowed to pass this TICKET# in to
> > request refund, things would be easier.
>
>
> Would you rather Comcast (or any other ISP) spend money on implementing
> this... or fixing network problems?   <ducking>
>
>
> >
> > if POTS line is the only channel to request refund, can we glue some AI
> > + speech-2-text + text-2-speech + pre-scripted request with outage report
> > works?
>
>
> :-) I can see you having a future in Telemarketing. :-)
>
>
> >
> > The framework could be generalized to any ISP or service.  I mentioned
> > Comcast only because its recent outage trigged these thoughts.
>
>
> When the residential customer pays a business rate, the landscape will be
> much different.   Unfortunately, people long ago voted for
> bigger-better-faster-cheaper rather than reliability (cellular phones,
> satellite radio, text messaging, VoIP, etc.)
>
> -Jim P.
>
>
>
>
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