[ale] external monitor & automated refund request for Comcast or other services

[Jerry Yu]

They don't care at present, because they get to keep your money either way.
They may start to care, if subscribers request refund *en masse*, with the
help of an automated framework/service.

Just to clarify, my question were

   - whether such a 'by the subscriber and for the subscriber'
   framework/service already exists.
   - If not, assume Comcast "API" or "UI" for refund won't ever change,
   how can one go about automating the refund process for all subscribers



On Jan 11, 2008 9:06 AM, David Tomaschik <ozone at webgroup.org> wrote:

> I guess the question is: why on earth would Comcast want to make it
> EASIER for customers to get refunds?  They'd want to do anything they
> can to KEEP the money.
>
> David
>
>
> Jerry Yu wrote:
> > My comcast connection went down twice this week.  (frustration!).
> >
> >     * They doesn't seem to have end-to-end service monitors, since I
> >       was on the phone and told no outage in my service area,
> >     * Worse, for acknowledged outages, Comcast doesn't automate
> >       refunding customers in the affected service area.
> >
> > To "encourage" them to improve the up time, I think it'd be nice to
> > automate the outage->refund process.  I reckon that, if  enough people
> > (I'd be happy with >=30%) send in their refund request through an
> > automated framework/service each every time an outage happens, that
> > ought get their attention.
> >
> > Is there such thing exist already? If not, how one be implemented,
> > assume Comcast's "API" for refund doesn't change. This meant to be a
> > technical question, not invitation for 'yeah, mine was down too' echo.
> > ------------------------------------------------------------------------
> >
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