[ale] speedfactory issues

[James Sumners]

Yes, they were bought by Next Phase Wireless in early 2006. No, you
don't call India. You still call Marietta, GA. But the person you talk
into isn't guaranteed to be above script monkey level anymore. You
have a pretty good chance of talking to someone who only knows how to
go through the standard "restart your modem" and "it must be your
third party router" routine. It can be a bit difficult to make them
understand you know how to do basic troubleshooting and the problem is
beyond that, otherwise you wouldn't be talking to him. Occasionally
you can get a competent person on the phone, though.

On Nov 13, 2007 9:29 AM, Sid Lane <jakes.dad at gmail.com> wrote:
> didn't they sell?
>
> this makes me neither warm nor fuzzy...
>
> I can't blame those guys if they were ready to get out and were
> offered a fair price but the big reason for choosing them has always
> been competent tech support and their willingness to acknowledge the
> existence of linux.  if I'm going to start getting an offshore call
> center telling me I have to be running windoze I might as well go back
> to scumcast...
>
> can anyone shed any more light on that situation?



-- 
James Sumners
http://james.roomfullofmirrors.com/

"All governments suffer a recurring problem: Power attracts
pathological personalities. It is not that power corrupts but that it
is magnetic to the corruptible. Such people have a tendency to become
drunk on violence, a condition to which they are quickly addicted."

Missionaria Protectiva, Text QIV (decto)
CH:D 59