[ale] WAS Re: VM ?-now DELL

[Jeff Lightner]

The way I read it:  
You solved the problem yourself and Dell shipped hardware.

Because you were able to resolve your own case previously and kept track of the case they were able to tell you what you did the first time.  Hardly a glowing recommendation for Dell support. 

The problem is that Dell/RedHat have an agreement where supposedly Dell does the support which is why we were dumb enough to pay Dell for it.  Beyond base installation support though they are fairly clueless on Linux.

My mileage with paying RedHat for support on Dell has been much better.  It sounds like your issue was specifically related to the PERC card which goes back to Dell hardware.

Hell Dell can't even do good diagnostics.  They had me shutdown one of my servers recently to run "full" diagnostics.  After 4 hours it got to the suspect PERC card and simply said "battery OK".   As if the battery in the PERC would be the only thing to diagnose when having HW RAID issues.


-----Original Message-----
From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of Paul Cartwright
To: ale at ale.org
Sent: Wednesday, February 28, 2007 9:39 AM
To: Atlanta Linux Enthusiasts
Subject: [ale] WAS Re: VM ?-now DELL

On Wednesday 28 February 2007 09:06:55 am Jeff Lightner wrote:
> Most of out Redhat/Fedora Linux installations are on Dell. ?The problem
> isn't that you can't load it but that Dell doesn't know how to support
> it well despite the fact they have a "Linux team".

I have used Dell support twice for a RHES 3.6 installation. The first time it 
took 8 hours on the phone with them, and they priority shipped 2 floppy 
drives to the customer at their expense, from 100 miles away. I was trying to 
do a kickstart installation, but I also needed to do a device disk for the 
RAID PerC5 controller. I figured out how to get around the floppy issue, so 
when the guy showed up at 8pm that night, I told him I didn't need it.
Obviously I don't take good notes, becuse i ran into the same problem a month 
later, called Dell, referenced the old ticket number, and had the system back 
up and installed within an hour. On another install, the sysadmin onsite had 
already called Redhat to work this very same issue, and it took him 12 hours 
( a day and a half) to get it installed. So Dell got it done faster than 
RedHat did. YMMV :)


-- 
Paul Cartwright
Registered Linux user # 367800
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