[ale] Suse vs. Ubuntu. Is is worth the time to switch to ubuntu?

[Sid Lane]

while your points are factually correct I would argue that Oracle Support is
pretty much worthless for anything beyond basic install/config issues anyway
(at least w/DB, apps may be different).  I've been an Oracle DBA for 10 yrs
now and I've yet to have them actually solve a problem I couldn't myself or
get from a group like this.  in my most recent TAR I was getting 600s during
"alter database open resetlogs" (this is profoundly BAD for you Oracle
moguls) and they were asking me things like "um, does the directory for the
redo logs exist?" (um, yes & that wouldn't throw a 600 anyway) and "um, can
you send us the alert file?" after I already sent them the udump (if you've
never seen an ORA-00600 in an alert file all it says is "ORA-00600 - see
this udump for details")

that said, we do run our Oracle on SLES so we can at least have the chance
of them helping on the rare occasion we do log a case...

On 7/31/07, Jeff Lightner <jlightner at water.com> wrote:
>
> Commercial support isn't just about paying someone for tech support.  It
> also includes what other commercial products are supported on the
> platform.  e.g. If you're planning to use Oracle products they only
> "certify" RHEL/SUSE and their own so called "Unbreakable Linux".  Not to
> say someone couldn't make it work on another flavor (I've forced our
> DBAs to use FC6 for Oracle R12) but it does take some work and you'll be
> SOL if you try to call Oracle about it because they'll say its not a
> "supported platform".
>
> Though I talk about Oracle above there are many other commercial
> products that are in this boat.   (Not talking about whether
> non-commercial alternatives such as MySQL are "better".  Oracle DB is
> used by many folks using Oracle or SAP applications that don't have a
> choice of DB.)
>
> -----Original Message-----
> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of
> Brian Pitts
> Sent: Tuesday, July 31, 2007 12:13 PM
> To: Atlanta Linux Enthusiasts
> Subject: Re: [ale] Suse vs. Ubuntu. Is is worth the time to switch to
> ubuntu?
>
> Jeff Lightner wrote:
> > If you're looking for commercial support like Suse has you might want
> to
> > consider RedHat rather than Ubuntu.
>
> Canonical will gladly sell you support for Ubuntu.
>
> http://www.ubuntu.com/support/paid
>
> Coverage        9 x 5   24 x 7
> Desktop support         $250 (USD)*     $900 (USD)*
> Server support  $750 (USD)*     $2750 (USD)*
> Thin client and cluster support         $1200 (USD)*    $4000 (USD)*
> Term    1 year  1 year
> Live phone support      Included        Included
> Email support   Included        Included
>
> They just announced a new tool available to support customers
> http://arstechnica.com/news.ars/post/20070724-ars-at-ubuntu-live-canonic
> al-releases-web-based-server-management-platform-for-support-subscribers
> .html
>
> Landscape is a web-based systems management platform that simplifies
> administration of desktop and server computers running Ubuntu. Landscape
>
> makes it possible to remotely deploy patches, updates, and packages. It
> also provides extensive support for reporting and resource-usage
> analysis across groups of systems. In order to provide more flexible
> group management, Landscape allows administrators to organize groups of
> systems by using tags. Launchpad also includes an auditing framework
> that can show a history of actions performed on the local system as well
>
> as changes made by an administrator through Landscape. Landscape has
> support for "semi-connected management" functionality, which will queue
> operations for systems that aren't currently online and then perform the
>
> tasks when the system is once again network accessible. Semi-connected
> management makes it possible to manage systems that don't consistently
> have connectivity, like laptops that are deployed in the field.
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