[ale] Earthlink Email Issues

[Christopher Fowler]

Jason,

Can you find out what seems to be the problem today?  One of my
customers just sent me a bounce back that they received when they tried
to send me email.  They sent the bounce back to the same address as the
original.  I gout the forwarded email but not the original.  The server
at Earthlink said I did not exist.


This message was created automatically by mail delivery software (Exim).

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  cfowler at outpostsentinel.com
    SMTP error from remote mailer after RCPT
TO:<cfowler at outpostsentinel.com>:
    host mx01-dom.earthlink.net [207.217.125.17]:
    550 cfowler at outpostsentinel.com... User unknown

On Sat, 2006-09-16 at 23:58 -0400, Jason Fritcher wrote:
> Christopher Fowler wrote:
> > I'm about to scream!  I've had it with Earthlink always having issues
> > with their mail servers.  Does anyone here actually know why this keeps
> > happening?
> > 
> > http://buford.linxdev.com/email.html
> 
> I work for Earthlink, on the other side of the cube wall from the guys who maintain the mail code. I looked at that ticket number you posted and followed the activity trail on it, and the problem is being addressed. Off the record, the problem is the mail server returning the wrong status code to a failed db lookup. Instead of returning a 4xx error, its returning a 5xx error. Unfortunately, not being a part of the mail team, I can't tell you how long it will take to get a fix pushed into production.
> 
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