[ale] Comcast HSI was Re: 10M service

[Geoffrey]

Joshua Kite wrote:
> A Comcast tech just showed up at my door a few minutes ago.  She was a real
> employee (as opposed to all the contractors I've been getting) and was very
> competent.  She showed me where to find the logs on my modem, and they 
> don't
> look as bad as what you've been experiencing.  Unfortunately the logs do 
> not
> show upload speeds or line powering, so there's no good log of what the
> upload speeds have been.
> 
> The tech told me that the engineers are aware of the problems in our node
> (D9) and that my hub (D9-40) is one of the one which has experienced real
> problems.  It also sounds like mismatched data between the plats, billing,
> and provisioning systems may explain some of my problems.  They're in the
> process of replacing several cards and even some servers in our node, so
> here's hoping that my problems will be resolved soon.  As she said, there's
> nothing left to replace.

Sure there is.  Replace Comcast..

-- 
Until later, Geoffrey

Any society that would give up a little liberty to gain a little
security will deserve neither and lose both.  - Benjamin Franklin