[ale] Internet access under Linux

[Jerry Yu]

time & again, I am disappointed & "shocked" to learn that big ISPs like
Comcast don't have service monitors built for their important services. They
probably have big/expensive NMS suites in place, but (end-to-end) service
monitoring seems to be always get left out once the big/expensive NMS
consults left.
More often than not,  I have to tell them it is their router/dhcp server at
fault instead of my networking gears, while the rep insist that there's no
outage reported/logged. Hmmm, maybe the customer complaints of outages is
their default and only end-to-end service monitors ?

On 8/31/06, fd0man??The Magical Floppy Man <fd0man at gmail.com> wrote:
>
>  On Thu, 2006-08-31 at 10:15 -0400, Christopher Fowler wrote:
>
> On Thu, 2006-08-31 at 09:57 -0400, Michael H. Warfield wrote:> Bullshit.
> I did not say that BS DSL was incompatible.  I stated that he should notuse BS because of his preferences:
> >> (I really would rather not>> have someone come to my home to install and refuse to do so unless I>> have a Windows machine up, refuse to accept problem reports that >> aren't on Windows>> machines, require Windows-only hardware, etc.)
> Reading that above seems like he is basically talking about BS
>
>
> ? or ComCast.  A bit late to join in the discussion here, but late is
> better than never.  ;-)
>
> I have found that sometimes, if I have trouble with my lines here through
> ComCast's cable service, I have to tell them that I am using Windows,
> Outlook Express, go through their insane scripts and give them all the right
> answers, etc., simply because if I say "I am using Evolution" or "I am a
> Linux user," the first thing that they come to (and never move away from) is
> that it has to be my mail client, newsgroup client, operating system, etc.
> It is rather stupid.
>
> I have found one tech that is friendly to me, and so if the service is up
> and I have troubles, I send an e-mail or instant message to her; otherwise,
> I call in and ask to be transferred to her voicemail so that she can call me
> back.  She does not treat me like an idiot, and that I really appreciate;
> many of the techs I have been on the phone with have argued with me that I
> do not know what I am talking about, even when I provide detailed network
> transcripts to them to show evidence of problems that I have experienced,
> pointing them to authoritative documents to prove my point.
>
> One example of this was when ComCast's access to Usenet was
> down?specifically, their server that held the authorization credentials for
> GigaNews was down.  The error message returned from GigaNews was that the
> connection to the ComCast auth server was timing out, and when I called it
> in, they said, "Are you entering the right password?"  I explained to them
> that since they employ a SSO system for the web site, e-mail, and
> newsgroups, and I could log into the other two services, that my password
> was correct.  They said, "Well, nothing is down on our network, so it is not
> our problem."  Not surprisingly, GigaNews said the same thing?they said it
> was ComCast's problem.  Ugh.  I must have talked to 10 different people at
> ComCast alone?a couple of which thought the issue was my password, and
> another couple of which thought the issue was my client software (Right.
> Because KNode, Evolution, slrn, and Pine *all* have it wrong!).  Three *
> days* later, access to Usenet was working for me again.  Unfortunately, my
> friend was on vacation through this period of time, so I was not able to
> report the problem to her.
>
>     ? Mike
>
> --
>   The fd0man??The Magical Floppy Man! (fd0man at gmail.com) *"One world, one
> web, one program"  ?Microsoft promotional ad *
> *"**Ein** Volk, **ein** Reich, **ein** Fuehrer"  ?Adolf Hitler *
>
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