[ale] OT: dealing w/comcast
Jerry Yu
jjj863 at gmail.com
Fri Oct 7 22:30:29 EDT 2005
for the DNS quirks, I noticed that Comcast is querying my DNS server with
UDP packets (SPORT=53 DPORT=53). My iptables rules for inbound DNS queries
is to allow (SPORT=1024:) thus Comcast queries got logged and rejected.
What's the benefit to have SPORT at 53?
On 10/7/05, Jim Popovitch <jimpop at yahoo.com> wrote:
>
> Sid Lane wrote:
> > does anyone know any secret #s, names, URL, voodoo rituals, etc. to
> > bypass the subclueless level 1 "techs" at comcast?
> >
> > we had intermittent packet loss this morning which my wife called in
> > (she works from home) then handed the phone to me (3 more min and I'd
> > have been gone!). I told her ("tech") I was getting 50% packet loss to
> > the dhcp assigned gateway to which she replied "try pinging yahoo".
> > after trying to explain that yahoo probably doesn't allow icmp (not sure
> > but wouldn't assume not) and even if the do we already know the problem
> > is at or "south" of the gateway she insisted so I played along. I told
> > her I got a resolution failure to which she replied "try running a
> > traceroute to yahoo". I tried asking her what she expected to learn
> > from that since DNS was failing
>
> Save yourself some headache and replace your DNS server settings with
> two of these DNS servers provided courtesy of Level3.
>
> 4.2.2.1 <http://4.2.2.1>
> 4.2.2.2 <http://4.2.2.2>
> 4.2.2.3 <http://4.2.2.3>
> 4.2.2.4 <http://4.2.2.4>
>
> Comcast's DNS servers are notoriously problematic. (probably due to
> stupid immature 4ack3rz who are customers inside the Comcast network)
>
> -Jim P.
>
>
> > but she was determined to stick to the
> > script so I dutifully ran it knowing good and well what the result would
> > be. she then told me to "turn off your firewall - we can't ping you"
> > (can't ping ME? WTF does that have to do w/anything? to be fair, I have
> > no idea how to do that on windoze but she wouldn't even pretend to help
> > me until I rebooted into it) at which poing I had had enough and said I
> > would call back later (hoping for someone less clueless; more so
> > certainly isn't possible).
> >
> > anyway, does anyknow know the "secret handshake" to get escalated to
> > someone who knows what they're doing?
> >
> >
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