[ale] comcast static IP?

[Robert Heaven]

There is one specific advantage to using the "middle man" for tech
support; his direct contact at BellSouth is at a much higher level than
you, the individual, can get to. No matter how many times you call
BellSouth and ask for an escalation, you'll never get as high up the
food chain as the Middle Man can get.


On Sun, 2005-01-23 at 10:52, Jim Popovitch wrote:

> On Sun, 2005-01-23 at 10:11 -0500, William Bagwell wrote:
> > Do we see a pattern here?
> 
> Here's the way I see it:  (tread/thread lightly)
> 
> When someone uses SpeedFactory/SpeakEasy they are, in most cases,
> essentially dealing with a middle man who is using the exact same
> BellSouth cooper as BellSouth would use.  Since most people on this list
> run their own mailserver, etc. one needs to inquire as to what the real
> advantages are of using a middle man instead of dealing direct with the
> provider.
> 
> Most people cite higher Tech Support approval with the middle man DSL
> providers.  However, if the middle man doesn't own the cooper the only
> recourse is for the middle man to go back to the provider (BellSouth)
> for resolution.  So... looking at this issue one can presume one of two
> things:
> 
>   - BellSouth is essentially outsourcing Tech Support to intelligent
>     middlemen who intermediate between the customer and BellSouth
>     (probably very politely too)
> 
>   - Some people are outsourcing their Tech Support problem(s) to a
>     an intelligent middleman who argues with BellSouth on their 
>     behalf (again, probably very politely)
> 
> So, The conclusion I draw is this: I can avoid the middle man if I am
> intelligent enough to not require their mail/dns services.  All I have
> to do is temper my frustrations when dealing with BellSouth.  
> 
> -Jim P.
> 
> 
> 
> 
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