[ale] comcast static IP?

[Jeff Hubbs]

What's with calling it unreasonable for a company to fail to provide
service that you're paying for?

Bellsouth behaves like this routinely.  When I lived in Sandy Springs
and had BS-carried DSL from some other provider (I can't remember who
now), one day the DSL carrier vanished and it never returned.  I think
it took over a month and I finally gave up and went AT&T (later
Comcast).  The ISP was very hard to deal with but it seemed like the
dead end was Bellsouth.  BS wouldn't cooperate with them and they
wouldn't cooperate with me either.  As long as BS was in a position to
influence other ISP providers' service and as soon as BS was offering
their own DSL service, BS had little to lose by pounding its competitors
- into the teeth of their competitor's customers.

On Sat, 2005-01-22 at 17:51, Jim Popovitch wrote:
> On Sat, 2005-01-22 at 17:10 -0500, George Carless wrote:
> 
> > What's with the apologism?  
> 
> What's with the incorrect labeling?  I have BellSouth/Comcast/AT&T
> problems just like the next guy.  I'm not apologizing for those
> companies, I'm prescribing a means to productively work with them to get
> what you wanted in the first place.
> 
> > The CSR is being *payed to do a job*, and 
> > frankly I couldn't care less if someone I speak to when I'm unhappy 
> > about a service doesn't like my 'attitude'.  
> 
> But I bet the CSR does.  And therefore the CSR (a low paying postion) is
> likely to reply in kind, thus adding to the fire *you*, not them, are
> trying to get solved.
> 
> > The onus is NEVER on the customer; 
> 
> It is when the problem is yours and you want to get is solved rather
> than throwing more monkey-wrenches into the issue.  There are two ways
> to work towards getting something resolved:  Productively and
> Counter-Productively.  The first requires restraint, maturity, and
> general level-headedness.  The later takes longer, yields poorer results
> and usually (as evidenced here over and over) leaves people bitter.
> 
> > it is always on the company and on its representatives.
> 
> At some point the company's "representatives" may care less about *your*
> problem then you do.
> 
> > Now, of course it is often helpful and prudent to be polite to 
> > people--but, nonetheless, I tire of the attitude that seems so 
> > prevalent in the USA that it's okay for customer service people to be 
> > rude, flip, unhelpful.  
> 
> I haven't expressed the view that impolite behavior is acceptable,
> however (as I previously pointed out) it is a two way street. 
> 
> > And when they *are* those things, people 
> > should vote with their wallets and take their money elsewhere; 
> 
> People with that attitude, coupled with tendencies towards impolite
> behavior, will spend their lifetime "taking their money elsewhere".
> Therefore the real resolution is in correcting expectations and
> attitudes.  The quote "You get what you pay for" doesn't have a better
> fit than when dealing with Telcos.  Seriously, can you expect the world
> for $50 per month?   If not, is complaining going to get you the world
> sooner?  
> 
> -Jim P.
> 
> 
> 
> 
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