[ale] Bellsouth E-mail

[James P. Kinney III]

On Mon, 2004-10-04 at 20:32, griffisb at bellsouth.net wrote:
> > 
> > From: Greg Freemyer <greg.freemyer at gmail.com>
> > Apparently, it is just us.
> > 
> > We moved offices a couple weeks ago and we moved our phones/DSL as
> > part of the move.
> > 
> > Bellsouth somehow decided that 2 weeks after moving us, it was time to
> > cancel our DSL account and all of our secondary pop accounts.  It will
> > take them 24 hours to straighten things up.  :(
> > 
> > Greg
> 
> Yikes! That sounds like a new one for the books. I used to do office moves. Order frame-relay circuits, either a new Cisco router or pick up the old one and move, either a new key system / hybrid / pbx (depending on office size) or move the old. Always new switches (to test the cabling out beforehand). Arrange with telco for the cutover. If new T1's for voice, point the 800's to the new voice circuits. Got out of that long enough ago to not have to worry about e-mail and DSL lines.
> 
> Learn something new every day.

Sadly, this seems to be a common thing for B$ these days. After the move
is done and the overlap on the service is finished, they terminate the
wrong service address.

Wait until they bozo up the database and start handing out an incorrect
service address for the account. The billing and support dweebs see
database #1 while the techs see database #2. The replication between the
two is just simply _WRONG_. A client had been at the same business
address for 35 years. Went to add a second DSL line and B$ suddenly had
the wrong address. The DSL line was provisioned at the switch but it
never showed up on the service at the office. After 5 days of phone
calls and truly despicable people telling both me and the client that
_WE_ were wrong and the DSL was on the line it was ordered on, they
finally sent out a tech. He couldn't find the DSL so he toned-out the
phone line pair the signal was supposed to be on. It took nearly 2
hours, but his buddy in the switch room finally found the pair. The
database was wrong.

Did they appologize? Ha! "We don't have to care. We're the phone
company!"
> 
> 
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-- 
James P. Kinney III          \Changing the mobile computing world/
CEO & Director of Engineering \          one Linux user         /
Local Net Solutions,LLC        \           at a time.          /
770-493-8244                    \.___________________________./
http://www.localnetsolutions.com

GPG ID: 829C6CA7 James P. Kinney III (M.S. Physics)
<jkinney at localnetsolutions.com>
Fingerprint = 3C9E 6366 54FC A3FE BA4D 0659 6190 ADC3 829C 6CA7
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