[ale] OT: tech support hell at Mindspring

[Jim Philips]

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On Tuesday 16 March 2004 09:47 pm, Jim Popovitch wrote:
> > A woman came on who promised that a more knowledgeable person would call
> > me after 5 PM that afternoon. Nobody ever called back. That night I
> > called again. I again got a person who said she couldn't help me with
> > Linux. I asked if she could connect me with somebody who could. The next
> > person who came on the line told me I had been connected with the wrong
> > department. I asked her to please reconnect me with tech support. By this
> > time, I was getting pretty steamed. I then got connected to an Indian
> > woman (in India?) who was kind of bewildered that I didn't use Windows.
> > Finally, I said: "Look, all operating systems that connect to you use PPP
> > and PPPoE. They DO have something in common. Can you help based on what
> > you know?" So, she walked through starting up my software. When that was
> > the same as before, she said: "In this situation on Windows, I ask people
> > to reconfigure their PPPoE software and that usually works." I said:
> > "That's a really sensible suggestion." Then I lost my telephone
> > connection.
>
> Again?  No wonder you have PPP problems. :)
>
> This just goes to prove that one man's pain is another man's pleasure.

Well, they disconnected the first time and my cordless phone died the second 
time. But thanks so much for the wiseass response. 
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