[ale] How NOT to buy/sell a computer.
ron at Opus1.COM
Mon Feb 2 00:52:17 EST 2004
On Feb 2, 2004, at 12:23 AM, Robert Coggins wrote:
> What audacity using the tire store analogy. The tire store would take
> off the tire and plug it if need be for free, even for labor.
> Kauffman tire has earned my business for this. The have replaced the
> valve stim, one on each of my vehicles, at no cost. I didn't even buy
> my tires there. Next time I probably will though. Good service goes
> a long way!
> Benjamin Scherrey wrote:
>> He disappears back in the tech room and finally comes out asking me
>> to follow him back to the tech room (again) where he will let me
>> borrow their screw-driver - but only after enduring his anecdote that
>> had I bought tires at an auto store they wouldn't let me borrow their
>> tools to install them. He literally held the screw driver away from
>> me until he finished his story - which took an order of magnitude
>> longer than the time required for me to remove my drive.
I carry a leatherman tool with me at all times... I keep my tools on me
(leatherman, flashlight, laptop (for information access, with PCS
"modem" card). If I was feeling pissy on a parts return, I would have
also carried a VOA, and maybe even a butane powered solder-iron.... :-)
OTOH, I have sent some vendors 50-200K worth of work for not charging
me for every damn screw they use for a "free" fix. It's a fine balance.
There was one vendor who I worked with who had great hardware rates,
but if you brought a broken part back. Explaining how it was broken was
the customer's problem (hence the great rates). Other vendors cost much
more, to pay for the costs of a "no questions asked" policy.
While this particular store does seem semi-lame, keep in mind that mail
order companies have no tech department to borrow tools from, no
testing equipment to use, rent, borrow, or cajole. You might have had
to return 6 parts to six places instead of six parts to one place,
taking days or weeks instead of hours. *shrug*
Then again, what do I know. My time's worth way too much to me and my
clients to do hand builds. I prefer to deal with whole-box-swap
vendors. Sure, it costs more, but I'd rather "outsource" most low-level
tasks like hardware assembly and testing to other vendors. It's cheaper
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