[ale] [OT] earthlink - results

[Bob Toxen]

I'm glad it turned out reasonably.  Often, less honest companies add all
sorts of questionable fees.  Usually, one can talk them out of them.

Bob

On Mon, Apr 19, 2004 at 01:41:49PM -0400, J.M. Taylor wrote:
> Here's the rest of the story, and the resolution.  It turns out, after I 
> posted (thanks to all for responding, and Bob I'll keep your post in case 
> of any future unpleasantries with anybody) that my parents calls to 
> general customer service had simply resulted in confusion on both parts.  
> But when they called me to tell me about it, you'd think that the Hounds 
> of Hell were on their doorsteps thretening to sue my poor defenseless and 
> technologically clueless grandmother.  *sigh*  
> 
> Naturally, they being my parents and normally somewhat reasonable people, 
> I assumed that they were In The Right and that they were being picked on 
> by a customer svc department that, to be fair, has a LOT of bad things said 
> about it.  Today, I called customer svc myself, got the number of 
> collections (which is in-house and which I'm sure was on the bill my 
> parents got), spoke to someone very nice at collections, paid the 
> paltry sum that was owed and all is well.  The account was closed after 2 
> months of nonpayment on a defunct credit card...why the parents thought it 
> wasn't, I don't know.  I have not seen the wording on this collections 
> notice -- no doubt it was worded strongly to scare the miscreants who 
> don't pay for their accounts into paying....I hope so, because I feel 
> awfully foolish about all of this. 
> 
> So I'm off to ask them what happened, and why they thought it was some Big 
> Huge Deal.  Hell, we owed the 2 months, and I certainly don't mind paying 
> it.  
> 
> For the record, the people I spoke to at Earthlink were helpful and 
> efficient.  YMMV of course.
> 
> The moral of the story...er, see my .sig. 
> 
> jenn
> 
> 
> -- 
> Jenn Taylor
> jtaylor at onlinea.com
> 
> ------------------------------------------------------------------------
> Obviously, a man's judgement cannot be better than the information on which he
> has based it.  Give him the truth and he may still go wrong when he has
> the chance to be right, but give him no news or present him only with distorted
> and incomplete data, with ignorant, sloppy or biased reporting, with propaganda
> and deliberate falsehoods, and you destroy his whole reasoning processes, and
> make him something less than a man.
> -- Arthur Hays Sulzberger
> 
> 
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