Dial Interactive Newsletter - March 2003
newsletter editor
editor at dialinteractive.com
Thu Mar 20 01:00:00 EST 2003
Attached is the March 2003
edition of the Dial Interactive Newsletter.Â
Every month we will cover a topic that will help make a difference
within your call centers. This month’s
edition covers topics related to an upcoming call center conference and email
management. For a PDF version of this
newsletter, go to <a
href="http://www.dialinteractive.com/newsletters/march2003.pdf"><span
style="COLOR: red">www.dialinteractive.com/newsletters/march2003.pdf<span
style="mso-spacerun: yes">Â Â Thank you.
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0
style="BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt">
<tr style="HEIGHT: 0.2in; mso-yfti-irow: 0; mso-yfti-lastrow: yes"
>
<td width=328 valign=top style="PADDING-RIGHT: 5.4pt; PADDING-LEFT: 5.4pt;
PADDING-BOTTOM: 0in; WIDTH: 246.3pt; PADDING-TOP: 0in; HEIGHT: 0.2in"
>
Â
<td width=395 style="PADDING-RIGHT: 5.4pt; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; WIDTH: 296.5pt; PADDING-TOP: 0in; HEIGHT: 0.2in"
><span
style
="FONT-SIZE: 10pt; FONT-FAMILY: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"
>
<span style="FONT-SIZE: 10pt"
>Â
Â
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0
style="BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt">
<td width=318 colspan=2 valign=top style="PADDING-RIGHT:
5.4pt; PADDING-LEFT: 5.4pt; BACKGROUND: red; PADDING-BOTTOM: 0in; WIDTH: 238.5pt; PADDING-TOP: 0in; HEIGHT: 0.2in"
>
Â
<td width=395 style="PADDING-RIGHT: 5.4pt; PADDING-LEFT: 5.4pt;
BACKGROUND: red; PADDING-BOTTOM: 0in; WIDTH: 296.5pt; PADDING-TOP: 0in; HEIGHT: 0.2in"
><span style="FONT-SIZE: 10pt; FONT-FAMILY:
'Times New Roman';
mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"
>
<span style="FONT-SIZE: 10pt"
>Â
<td width=240 valign=top style="PADDING-RIGHT: 5.4pt; PADDING-LEFT: 5.4pt;
PADDING-BOTTOM: 0in; WIDTH: 2.5in; PADDING-TOP: 0in; HEIGHT: 80.1pt"
>
<img border=0 width=236 height=158 id="_x0000_i1025"
src="http://www.dialinteractive.com/red.jpg" alt="DIAL INTERACTIVE"
align=baseline>
<td width=473 colspan=2 style="PADDING-RIGHT: 5.4pt; PADDING-LEFT: 5.4pt;
PADDING-BOTTOM: 0in; WIDTH: 355pt; PADDING-TOP: 0in; HEIGHT: 80.1pt"
>
<span style="FONT-SIZE: 36pt; FONT-FAMILY: Arial"
>NEWSLETTER
<td width=318 colspan=2 valign=top style="PADDING-RIGHT:
5.4pt; PADDING-LEFT: 5.4pt; BACKGROUND: red; PADDING-BOTTOM: 0in; WIDTH: 238.5pt; PADDING-TOP: 0in; HEIGHT: 0.2in"
>
<span
style="FONT-FAMILY: Arial; mso-no-proof: yes">March, 2003
<td width=395 style="PADDING-RIGHT: 5.4pt; PADDING-LEFT: 5.4pt;
BACKGROUND: red; PADDING-BOTTOM: 0in; WIDTH: 296.5pt; PADDING-TOP: 0in; HEIGHT: 0.2in"
><span style="FONT-SIZE: 10pt; FONT-FAMILY:
'Times New Roman';
mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"
>
<span style="FONT-SIZE: 10pt"
>Â
<td width=240 style="PADDING-RIGHT: 5.4pt; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; WIDTH: 2.5in; PADDING-TOP: 0in"
>
<span style="FONT-SIZE: 1pt; mso-bidi-font-size: 12.0pt"
>Â
<td width=78 style="PADDING-RIGHT: 5.4pt; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; WIDTH: 58.5pt; PADDING-TOP: 0in"
>
<span style="FONT-SIZE: 1pt; mso-bidi-font-size: 12.0pt"
>Â
<td width=395 style="PADDING-RIGHT: 5.4pt; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; WIDTH: 296.25pt; PADDING-TOP: 0in"
><span
style
="FONT-SIZE: 10pt; FONT-FAMILY: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"
>
<span style="FONT-SIZE: 10pt"
>Â
Â
<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0
style="BORDER-RIGHT: medium none;
BORDER-TOP: medium none; BORDER-LEFT:
medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-border-alt: solid windowtext .5pt; mso-border-insideh: .5pt solid windowtext; mso-border-insidev: .5pt solid windowtext">
<tr style="mso-yfti-irow: 0; mso-row-margin-right: 301.0pt"
>
<td width=312 style="BORDER-RIGHT: medium none;
PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; WIDTH: 3.25in; PADDING-TOP: 0in; BORDER-BOTTOM: red 3pt solid"
>
<p class=MsoNormal style="tab-stops: right 524.0pt"
><span style="FONT-SIZE:
16pt; COLOR: black; FONT-FAMILY: 'Arial Black'"
>Inside This Issue
<td style="BORDER-RIGHT: medium none; PADDING-RIGHT:
0in; BORDER-TOP: medium none; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 0in; BORDER-BOTTOM: medium none; mso-cell-special: placeholder"
width=401>Â
<td width=713 colspan=2 valign=top style="BORDER-RIGHT:
medium none; PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; WIDTH: 535pt; PADDING-TOP: 0in; BORDER-BOTTOM: medium none"
>
<p class=MsoNormal style="MARGIN:
6pt 0in 0pt 0.5in; TEXT-INDENT: -0.25in; tab-stops: list .5in"
><span
style="COLOR: red; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"
>n<span style="FONT-SIZE:
7pt; COLOR: red; mso-fareast-font-family: Wingdings"
>Â Â Â Â Â <span
style="FONT-FAMILY: Arial">Real Email Network Solution – Fact or Fiction
Â
<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0
style="BORDER-RIGHT: medium none;
BORDER-TOP: medium none; BORDER-LEFT:
medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-border-alt: solid windowtext .5pt; mso-border-insideh: .5pt solid windowtext; mso-border-insidev: .5pt solid windowtext">
<td width=713 valign=top style="BORDER-RIGHT: medium none; PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; WIDTH: 535pt; PADDING-TOP: 0in; BORDER-BOTTOM: medium none"
><span
style
="FONT-SIZE: 10pt; FONT-FAMILY: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"
>
<span style="FONT-SIZE: 10pt"
>Â
Â
<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0
style="BORDER-RIGHT: medium none;
BORDER-TOP: medium none; BORDER-LEFT:
medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-border-alt: solid windowtext .5pt; mso-border-insideh: .5pt solid windowtext; mso-border-insidev: .5pt solid windowtext">
<td width=713 colspan=2 valign=top style="BORDER-RIGHT:
medium none; PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; WIDTH: 535pt; PADDING-TOP: 0in; BORDER-BOTTOM: medium none"
>
<span style="FONT-SIZE: 10pt"
>Â
<tr style="mso-yfti-irow: 1; mso-row-margin-right: 301.0pt"
>
<td width=312 style="BORDER-RIGHT: medium none;
PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; WIDTH: 3.25in; PADDING-TOP: 0in; BORDER-BOTTOM: red 3pt solid"
>
<p class=MsoNormal style="tab-stops: right 524.0pt"
><span style="FONT-SIZE:
16pt; COLOR: black; FONT-FAMILY: 'Arial Black'"
>Coming Next Month
<td style="BORDER-RIGHT: medium none; PADDING-RIGHT:
0in; BORDER-TOP: medium none; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 0in; BORDER-BOTTOM: medium none; mso-cell-special: placeholder"
width=401>Â
<td width=713 colspan=2 valign=top style="BORDER-RIGHT:
medium none; PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; WIDTH: 535pt; PADDING-TOP: 0in; BORDER-BOTTOM: medium none"
>
<p class=MsoNormal style="MARGIN:
6pt 0in 0pt 0.5in; TEXT-INDENT: -0.25in; tab-stops: list .5in"
><span
style="COLOR: red; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"
>n<span style="FONT-SIZE:
7pt; COLOR: red; mso-fareast-font-family: Wingdings"
>Â Â Â Â Â <span
style="FONT-FAMILY: Arial">The Secrets to a Successful Technology RFP
Â
<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0
style="BORDER-RIGHT: medium none;
BORDER-TOP: medium none; BORDER-LEFT:
medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-border-alt: solid windowtext .5pt; mso-border-insideh: .5pt solid windowtext; mso-border-insidev: .5pt solid windowtext">
<td width=713 valign=top style="BORDER-RIGHT: medium none; PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; WIDTH: 535pt; PADDING-TOP: 0in; BORDER-BOTTOM: medium none"
><span
style
="FONT-SIZE: 10pt; FONT-FAMILY: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"
>
<span style="FONT-SIZE: 10pt"
>Â
Â
<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0
style="BORDER-RIGHT: medium none;
BORDER-TOP: medium none; BORDER-LEFT:
medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-border-alt: solid windowtext .5pt; mso-border-insideh: .5pt solid windowtext; mso-border-insidev: .5pt solid windowtext">
<td width=713 valign=top style="BORDER-RIGHT: medium none; PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; WIDTH: 535pt; PADDING-TOP: 0in; BORDER-BOTTOM: medium none"
>
<span style="FONT-SIZE: 10pt"
>Â
<span style="FONT-SIZE:
16pt; FONT-FAMILY: 'Arial Black'; mso-bidi-font-size: 10.0pt">REMINDER—Call Center
Campus Spring 2003 Is Coming Up <st1:date
style
="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x" Month="4" Day="9" Year="2003"><span style="FONT-SIZE:
16pt; FONT-FAMILY: 'Arial Black'; mso-bidi-font-size: 10.0pt">April 9, 2003
<span style="FONT-FAMILY:
Arial">Call
Center<span
style="FONT-FAMILY: Arial"> Campus, presented by the Center for Customer-Driven
Quality at Purdue<span
style="FONT-FAMILY: Arial"> <span style="FONT-FAMILY:
Arial">University<span style="FONT-FAMILY:
Arial">, is right around the corner. The
conference runs <st1:date
style
="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x" Month="4" Day="9" Year="2003">April 9 – 11,
2003 at the Biltmore Hotel
in Coral Gables<span
style="FONT-FAMILY: Arial">, Florida<span
style="FONT-FAMILY: Arial">.Â
Â
This event is one of the
best methods to remain current with the latest in call center practices and
technology. <st1:personname
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"><span
style="FONT-FAMILY: Arial">Phil Grosdidier<span
style="FONT-FAMILY: Arial"> and <st1:personname
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"><span
style="FONT-FAMILY: Arial">Don Sutton<span
style="FONT-FAMILY: Arial">, Principals at Dial Interactive, will be presenting
a session on Web Self Service. Please
join us at this exciting conference.
Â
To register for Call Center
Campus at a special 20% discount please register online at <span
style="COLOR: red; FONT-FAMILY: Arial"><A
href="https://www.regonline.com/checkin.asp?EventId=7321" ><span
style="COLOR: red">https://www.regonline.com/checkin.asp?EventId=7321<a
href="http://www.callcentercampus.com">Â <span style="FONT-FAMILY:
Arial">or call 1-877-874-9570 and use Code SPEC to receive the
discount.Â
Â
In addition, AVAYA will be
hosting some of the attendees of the Call Center Campus to a special
demonstration of the latest in call center technology at the <span
style="FONT-FAMILY: Arial">AVAYA<span style="FONT-FAMILY:
Arial"> Executive<span
style="FONT-FAMILY: Arial"> <span style="FONT-FAMILY:
Arial">Briefing <span
style="FONT-FAMILY: Arial">Center<span
style="FONT-FAMILY: Arial">, <st1:date
style
="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x" Month="4" Day="10" Year="2003">Thursday, April
10, 2003.<span
style="mso-spacerun: yes">Â If you would like to receive an invitation to
this special demonstration, please contact <st1:personname
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"><span
style="FONT-FAMILY: Arial">Phil Grosdidier<span
style="FONT-FAMILY: Arial"> at 913-219-2997.
Â
<p class=MsoNormal style="MARGIN:
6pt 0in 3pt; LINE-HEIGHT: 18pt; mso-line-height-rule: exactly">Â
<p class=MsoNormal style="MARGIN:
6pt 0in 3pt; LINE-HEIGHT: 18pt; mso-line-height-rule: exactly"><span
style="FONT-SIZE: 16pt; FONT-FAMILY: 'Arial Black'; mso-bidi-font-size: 10.0pt">Real
E-Mail Network Solution
<p class=MsoNormal style="MARGIN-BOTTOM:
6pt; LINE-HEIGHT: 14pt; mso-line-height-rule: exactly">Fact
or Fiction
<p class=MsoNormal style="MARGIN-TOP:
3pt; LINE-HEIGHT: 14pt; mso-line-height-rule: exactly">By Dan Cooper
<A
href="mailto:dcooper at dialinteractive.com" >dcooper at dialinteractive.com
<span
style="FONT-FAMILY: Arial">Â
<span
style="FONT-FAMILY: Arial">How is your corporate e-mail being maintained?<span
style="mso-spacerun: yes">Â How well is your corporate e-mail answered?<span
style="mso-spacerun: yes">Â Â ... Probably not as well as you think!<span
style="mso-spacerun: yes">Â The FACT is that companies do
not respond to e-mail inquiries pertaining to service and sales support as well
as they respond to phone call inquiries.Â
We e-mailed over 10 online companies utilizing e-mail support meta tags
provided on their web sites just to see how well they handled their so called “<i
style="mso-bidi-font-style: normal">electronic super-duper ask for support help
desk”. The best response time we
received was 2 hours! The FICTION is that some companyÂ’s think
this delay is acceptable!
<span
style="FONT-FAMILY: Arial">Â
Today you can have a well
oiled, “lean mean fighting machine” type of internal mail infrastructure
that will correctly manage your corporate e-mail server network.<span
style="mso-spacerun: yes">Â This solution is designed specifically for
your immediate deployment of sophisticated e-mail management services - without
incurring either additional technology personnel or large infrastructure
investments. A flawless electronic
network provides a complete e-mail management solution for your company
utilizing a complex Application Service Provider platform - including
intelligent message processing, sophisticated agent workflow, real-time agent
with system metrics and historical reporting applications.<span
style="mso-spacerun: yes">Â It inspects the end-userÂ’s message then
routes the message into the proper message pool based on easily configured
business rules. This solution sends an
automatic acknowledgement directly back to the end user to confirm receipt of
the message. The message is now
available to be answered by a CSR at your contact center location.<span
style="mso-spacerun: yes">Â Bottom line - putting corporate e-mail where
it belongs the first time ready for the next available agent to handle the
request Â… well, now thatÂ’s fast!
Â
<span
style="FONT-FAMILY: Arial">Leveraging this type of technology in conjunction
with our dynamic services team here at Dial Interactive, we can and will
provide your company rapid implementation of seamless e-mail flow technology
with our unmatched “Peer Review” practices.Â
This kind of Super Technology Infrastructure Network delivers a complete
and customized e-mail management solution with minimal upfront investment.
<span
style="FONT-FAMILY: Arial">Â
For additional
information about an exciting e-mail network solution or other call center
consulting - contact Dial Interactive at the addresses shown below.<span
style="FONT-FAMILY: Arial">
<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0
style="BORDER-RIGHT: medium none;
BORDER-TOP: medium none; BORDER-LEFT:
medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-border-insideh: .5pt solid windowtext; mso-border-insidev: .5pt solid windowtext; mso-border-bottom-alt: solid red 3.0pt">
<td width=288 style="BORDER-RIGHT: medium none; PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; WIDTH: 3in; PADDING-TOP: 0in; BORDER-BOTTOM: medium none"
><span
style
="FONT-SIZE: 16pt; COLOR: black; FONT-FAMILY: 'Arial Black'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-bidi-font-family: 'Times New Roman'"
>
<p class=MsoNormal style="tab-stops: right 524.0pt"
><span style="FONT-SIZE:
16pt; COLOR: black; FONT-FAMILY: 'Arial Black'"
>Â
<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0
style="BORDER-RIGHT: medium none;
BORDER-TOP: medium none; BORDER-LEFT:
medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-border-insideh: .5pt solid windowtext; mso-border-insidev: .5pt solid windowtext; mso-border-bottom-alt: solid red 3.0pt">
<td width=288 style="BORDER-RIGHT: medium none;
PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; WIDTH: 3in; PADDING-TOP: 0in; BORDER-BOTTOM: red 3pt solid"
>
<p class=MsoNormal style="tab-stops: right 524.0pt"
><span style="FONT-SIZE:
16pt; COLOR: black; FONT-FAMILY: 'Arial Black'"
>For More Information
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0
style="BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt">
<td width=288 style="PADDING-RIGHT: 5.4pt; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; WIDTH: 3in; PADDING-TOP: 0in"
>
<p class=MsoNormal style="tab-stops: right 524.0pt"
><span style="FONT-FAMILY:
Arial">Contact:
<td width=288 style="PADDING-RIGHT: 5.4pt; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; WIDTH: 3in; PADDING-TOP: 0in"
>
<span style="FONT-FAMILY: Arial"
>Phil
Grosdidier
<span style="FONT-FAMILY: Arial"
>(913) 219-2997
<A
href="mailto:pgrosdidier at dialinteractive.com"><span style="COLOR: red"
>pgrosdidier at dialinteractive.com
<p class=MsoNormal style="tab-stops: right 524.0pt"
>Â
<td width=288 style="PADDING-RIGHT: 5.4pt; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; WIDTH: 3in; PADDING-TOP: 0in"
>
<span style="FONT-FAMILY: Arial"
>Don
Sutton
<span style="FONT-FAMILY: Arial"
>(954) 816-1888
<A
href="mailto:dsutton at dialinteractive.com"><span style="COLOR: red"
>dsutton at dialinteractive.com
<p class=MsoNormal style="tab-stops: right 524.0pt"
>Â
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0
style="BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt">
<td width=288 style="PADDING-RIGHT: 5.4pt; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; WIDTH: 3in; PADDING-TOP: 0in"
>
<span style="FONT-FAMILY: Arial"
>Ed
Szvetecz
<span style="FONT-FAMILY: Arial"
>(678) 522-7859
<A
href="mailto:eszvetecz at dialinteractive.com"><span style="COLOR: red"
>eszvetecz at dialinteractive.com
<span style="COLOR: red"
>
<span style="FONT-SIZE: 12pt; FONT-FAMILY:
'Times New Roman';
mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"
>
<p class=MsoNormal style="tab-stops: right 524.0pt"
>Â
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0
style="BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt">
<td width=324 style="PADDING-RIGHT: 5.4pt; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; WIDTH: 243pt; PADDING-TOP: 0in"
>
<span style="FONT-FAMILY: Arial"
>Or visit our website
at <span style="COLOR: red"
><span
style="COLOR: red"
>www.dialinteractive.com
<span style="FONT-SIZE: 12pt; FONT-FAMILY:
'Times New Roman';
mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"
>
<p class=MsoNormal style="tab-stops: right 524.0pt"
>Â
Â
<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0
style="BORDER-RIGHT: medium none;
BORDER-TOP: medium none; BORDER-LEFT:
medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-border-insideh: .5pt solid windowtext; mso-border-insidev: .5pt solid windowtext; mso-border-bottom-alt: solid red 3.0pt">
<td width=288 style="BORDER-RIGHT: medium none; PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; WIDTH: 3in; PADDING-TOP: 0in; BORDER-BOTTOM: medium none"
><span
style
="FONT-SIZE: 16pt; COLOR: black; FONT-FAMILY: 'Arial Black'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-bidi-font-family: 'Times New Roman'"
>
<p class=MsoNormal style="tab-stops: right 524.0pt"
><span style="FONT-SIZE:
16pt; COLOR: black; FONT-FAMILY: 'Arial Black'"
>Â
<td width=288 style="BORDER-RIGHT: medium none;
PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; WIDTH: 3in; PADDING-TOP: 0in; BORDER-BOTTOM: red 3pt solid"
>
<p class=MsoNormal style="tab-stops: right 524.0pt"
><span style="FONT-SIZE:
16pt; COLOR: black; FONT-FAMILY: 'Arial Black'"
>About Dial Interactive
Dial Interactive is a
unique organization specializing in the complex needs of modern contact
centers. Our consultants focus on
business process, cost justification, call type analysis, IVR optimizations,
call routing optimizations, technology roadmaps, and overall call center technology.
To unsubscribe or
change your email address please send an email to <span
style="FONT-SIZE: 10pt; COLOR: red"><span
style="COLOR: red">editor at dialinteractive.com<span
style="FONT-FAMILY: Arial"> . Thank you.
Â
<p class=MsoNormal align=center style="BORDER-RIGHT: medium none; PADDING-RIGHT:
0in; BORDER-TOP:
medium none; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 0in; BORDER-BOTTOM: medium none; TEXT-ALIGN: center; mso-padding-alt: 1.0pt 0in 0in 0in; tab-stops: center 3.0in right 6.0in; mso-border-top-alt: solid windowtext 4.5pt"><span style="FONT-SIZE:
8pt; FONT-FAMILY: 'Arial Black'; mso-bidi-font-size: 10.0pt">©2003 Dial Interactive,
Inc.
<p class=MsoNormal align=center style="BORDER-RIGHT: medium none; PADDING-RIGHT:
0in; BORDER-TOP:
medium none; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 0in; BORDER-BOTTOM: medium none; TEXT-ALIGN: center; mso-padding-alt: 1.0pt 0in 0in 0in; tab-stops: center 3.0in right 6.0in; mso-border-top-alt: solid windowtext 4.5pt"><span style="FONT-SIZE:
8pt; FONT-FAMILY: 'Arial Black'; mso-bidi-font-size: 10.0pt">March, 2003 Newsletter
Â
Â
More information about the Ale
mailing list