[ale] DSL switch from Directv

[Matt Kern]

Geoffrey wrote:

> I had the same choice.  Speakeasy NEVER answered the phone and never 
> returned calls.  That concerns me when I'm looking to give the money. 
> If the don't answer or return sales calls, how will it be for service?


What number are you calling?  I've never even been presented with an 
option to leave a message, reached a person (and a knowledgeable one at 
that) 100% of the time and within 4 minutes max of hold time.  Plus, 
their customer portal site lists the hold times to speak with reps in 
RT.... I've found their support/sales effort to be refreshingly good 
after dealing with the likes of HellSouth and Adelphia prior to 
Telocity/DTV...

>
>
> On the other hand, with Speedfactory, I've spoken to a real person, 
> I'd say about 95% of the time.  The other 5% they've always returned 
> my call.  Email support has been flawless as well.
>
> cfowler wrote:
>
>> Right now I see 2 options:
>>
>> Speakeasy and Speedfactory.  The only difference is that Speakeast gives
>> us equipment free and not Speedfactory.  Any suggestions on what to do?
>>
>>
>>
>>
>>
>> _______________________________________________
>> Ale mailing list
>> Ale at ale.org
>> http://www.ale.org/mailman/listinfo/ale
>>
>>
>




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