[ale] Inexpensive broadband recommendations

[Mike Lockhart]

Before i even make a tech support call, I make damned sure that its not
a problem on my end thats preventing me from getting out, etc.  I'd feel
like a real ass if i called the provider NOC only to find that I'd
wasted their time. ;)

- mike

On Thu, 2003-02-20 at 11:17, rhiannen wrote:
> Pete Hardie wrote:
> > 
> > rhiannen wrote:
> > > A quick way to lose the interest of any NOC is to claim it can't possibly be
> > > your machine because (pick one) it worked fine yesterday
> > 
> > Any NOC that ignores this when *I'm* calling in will get calls up their
> > supervisor line. 
> 
> The "it worked fine yesterday" line is the most common line any support hears,
> usually followed much, much later by the discovery that new software was loaded,
> "but it loaded fine and everything worked, I just can't get to the web or my
> email Now."  On win machines, it is an Extremely common occurrence to have
> software load "improvements" which hose the fragile win networking stack.  
> 
> If you can't give anything better than "it worked fine before" don't hold the
> poor sod on the other end over too much heat for not believing you.  OTOH, if
> you can provide a tracert that shows the packets getting past the gateway before
> wandering off into the wild blue yonder, then a tech ignoring you deserves to be
> handled by his supervisor.
> 
> ---- 
> rhia
> Excuse me, please.  What universe is this?
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> 


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