[ale] Comcast not in the real world!

[Dow Hurst]

A Tesla coil in the jockstrap?  Man, that is one I will steal! :-)
Dow


Alexander Barton wrote:

> Randal Jarrett wrote:
>
>> I hace been experencing problems with my Comcast cable connection since
>> a bad storm last week. My gateway keeps going away.  I see constant
>> incoming data but cannot get out or even ping their gateway.
>>
>> I have put a new modem in place to make sure that thr problem wasn't on
>> my end but this happens randomly a couple of times an hour.  I reset the
>> modem and everything comes back.
>>
>> Well, I broke down and dropped an email to support. Here is what I got
>> back.
>
>
> My cable modem went very sopradic, then completely out.  Down for 
> about a week.  I thought this was due to the unannounced network 
> changes that were giving other customers hell at the time.  Then, 
> three or so days into the outage my digital TV channels went south in 
> a similar fashion.  I eventually called and reported a TV outage.  The 
> repair tech found a tiny nip in the plastic coax jacket at the pole 
> about 12 inches from a splitter (or something).  Rain water had seeped 
> in, flowed down the coax and flooded the innards of the splitter, and 
> put a stop to my digital TV and data but left my analog TV untouched.  
> Pesky squirrels.
>
> I'm lucky in that:
> 1) the repair dude was clueful enough to look for damaged coax right 
> off the bat -- he'd seen this problem exactly once before, and,
> 2) that I was able to report the problem as a TV outage instead of a 
> Internet/Comupter outage.  Me jump though dumb-user hoops with 
> Comcast's front-line tech support as they tell me to reboot Windows 
> and power cycle the modem?  I'd rather install a Tesla coil in my 
> jockstrap.
>
> -Alexander
>
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>

-- 
__________________________________________________________
Dow Hurst                  Office: 770-499-3428           
Systems Support Specialist    Fax: 770-423-6744           
1000 Chastain Rd. Bldg. 12                                
Chemistry Department SC428  Email:   dhurst at kennesaw.edu  
Kennesaw State University         Dow.Hurst at mindspring.com
Kennesaw, GA 30144                                        
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